Director, Customer Practice Digital Solutions (CXT)
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Key skills for this role
About the Role
Bain & Company seeks a Director of Product Management for the Customer Experience Transformation (CXT) Solution to lead AI/tech product strategy and delivery. The role involves owning the product roadmap, mentoring a team, and driving innovation.
Key Skills for This Role
Responsibilities
- Own the outcome based roadmap for AI/tech products in the portfolio
- Stay on top of industry and technology trends and the competitor ecosystem
- Role model continuous AI/tech innovation by leading discovery efforts
- Mentor a team of product managers and build a high performance culture
- Define and execute quarterly objectives and key results
- Drive AI/tech innovation throughout the product lifecycle
- Deliver cross product strategic initiatives and report progress to senior leadership
- Draft business plans for new innovations demonstrating value proposition and ROI
- Ensure consistency with firmwide best practices and policies related to data governance
- Lead demos and establish credibility with internal stakeholders
Requirements
- Bachelor's or Master's degree in business, technology, or a relevant field
- 6 9 years of product management experience
- Deep product intuition paired with a bias for validation and iteration
- Experience building products related to the customer experience
- Ability to clearly translate technical concepts for non technical audiences
- Strong storytelling skills
- Experience building with LLMs or other AI tools
Full Job Posting
ABOUT US
- Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.
- We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators.
WHO YOU’LL WORK WITH
- You’ll join the Product, Practice and Knowledge (PPK) group as part of the Customer Practice.
- The Director of Product Management is part of the leadership team of the Customer Experience Transformation (CXT) Solution.
WHAT YOU’LL DO
- Own the outcome based roadmap for AI / tech products in the portfolio, including integration with tech products / components owned by other solutions.
- Stay on top of industry and technology trends and the competitor ecosystem.
- Role model continuous AI / tech innovation by leading discovery efforts to test hypotheses.
- Mentor a team of product managers that lead individual innovations and build a high performance culture.
- Define and execute quarterly objectives and key results.
- Drive AI / tech innovation throughout the product lifecycle: ideate, discover, test, learn, scale, evolve.
- Deliver cross product strategic initiatives, reporting progress and outcomes to senior leadership.
- Draft business plans for new innovations that demonstrate compelling value proposition and ROI.
- Ensure consistency with firmwide best practices and policies related to data governance and infrastructure.
- Lead demos and establish credibility with internal stakeholders.
- Collaborate closely with the Global Solution Leader to develop evergreen 3 year Solution strategy and plan.
- Share and leverage best practices across Bain.
ABOUT YOU
- Bachelor's or Master's degree in business, technology, or a relevant field.
- 6 9 years of product management experience.
- Deep product intuition paired with a bias for validation and iteration.
- Experience building products related to the customer experience.
- Ability to clearly translate technical concepts, priorities, trade offs for non technical audiences.
- Strong storytelling skills.
- Experience building with LLMs or other AI tools.
- Ability to structure and lead complex business research and analysis.
- Experience working closely with internal and external users to understand and synthesize user needs.
- Facility with agile product development lifecycle for digital technologies.
- Proven track record of building successful AI / tech products from ideation to scaling.
- Relevant experience or interest in digital solutions.
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