Director, Client Management
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Key skills for this role
About the Role
Dow Jones Energy is hiring a Director of Client Management to deepen partnerships with strategic accounts. This cross-functional role involves client engagement, opportunity identification, and collaboration with Sales, Product, and Editorial teams.
Key Skills for This Role
Responsibilities
- Champion a culture of exceptional client engagement within assigned accounts
- Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience
- Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base
- Ensure clients are supported through the full commercial lifecycle from onboarding through retention and renewal
- Act as the voice of the client internally, conducting continuous dialogue to understand business priorities and surface unrecognized needs
- Maintain accurate and current visibility into account health, renewal risk, and expansion opportunity in CRM systems
- Build and sustain meaningful partnerships with key accounts and influential entities across the region
Requirements
- Minimum of 12 years of experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services
- Customer first mindset with a track record of building long term, growth oriented partnerships
- Demonstrated ability to work across Sales, Product, and Editorial or Research teams to achieve shared goals
- Comfortable interpreting usage data, account trends, and market signals to inform client strategy
- Exceptional written and verbal communication skills
- Proven experience engaging directly with senior stakeholders, both internally and externally
- Genuine curiosity about how AI integration is transforming workflows, data consumption habits, and commercial decision making of energy market participants
- Experienced with CRM platforms, preferably Salesforce
Full Job Posting
About Dow Jones Energy
- Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insight across the global energy, chemicals, metals, and fuel supply value chain.
- Our offerings support customers across spot, wholesale, and retail markets, as well as emerging segments tied to the energy transition.
The Opportunity
- Dow Jones Energy is investing in its client engagement capabilities to deepen partnerships with its most critical accounts.
- The Client Relationship Manager is a key position within the commercial organization, working alongside Commercial Managers as part of an integrated team embedded directly within a set of strategic accounts.
- This is not a traditional account management role. It is a cross functional, client facing position designed to elevate the quality and consistency of how Dow Jones Energy engages with its most important customers.
You Will
- Customer Experience & Partnership: Champion a culture of exceptional client engagement within your assigned accounts. Build deep, trusted relationships with key contacts and influential stakeholders.
- Cross Organizational Collaboration: Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience.
- Opportunity Identification & Growth: Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base.
- Pre and Post Sale Engagement: Ensure clients are supported through the full commercial lifecycle — from onboarding and adoption through retention and renewal.
- Client Advocacy & Feedback: Act as the voice of the client internally. Conduct continuous, investigative dialogue with customers to understand their business priorities.
- Account Health & Commercial Discipline: Maintain accurate and current visibility into account health, renewal risk, and expansion opportunity.
- Partnership Building: Build and sustain meaningful partnerships with key accounts and influential entities across the region.
You Have
- Deep Market Experience: A minimum of 12 years of experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services.
- Customer First Mindset: A genuine passion for client engagement and a track record of building long term, growth oriented partnerships.
- Cross Functional Leadership: Demonstrated ability to work across Sales, Product, and Editorial or Research teams to achieve shared goals.
- Commercial Acumen: Comfortable interpreting usage data, account trends, and market signals to inform client strategy.
- Communication & Executive Presence: Exceptional written and verbal communication skills. You can engage confidently with senior stakeholders.
- C Suite Engagement: Proven experience engaging directly with senior stakeholders, both internally and externally.
- Understanding of AI's Impact on Customers: A genuine curiosity about how AI integration is transforming the workflows, data consumption habits, and commercial decision making of energy market participants.
- CRM Proficiency: Experienced with CRM platforms, preferably Salesforce.
Our Benefits
- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well being Support & Fitness Programs
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