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Digital Infrastructure Specialist

International School of London Qatar
Doha, QAT
Full Time
Mid
Onsite
1 months ago
Azure Active DirectoryMicrosoft 365Microsoft IntunePowerShellAPI ManagementAzure Data Factory
Free

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Azure Active DirectoryMicrosoft 365Microsoft Intune
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About the School

  • The International School of London Qatar (ISL Qatar) is renowned for its excellence in academics and its prestigious International Baccalaureate (IB) programmes.
  • Based in Doha, Qatar, the school serves a diverse student body of 1200 students aged 3 to 18.
  • ISL Qatar also prioritizes linguistic diversity through its 10+ integrated Mother Tongue Language Programmes.

Role Overview

  • The Digital Infrastructure Specialist ensures the reliability, security, and innovation of ISL Qatar’s digital platforms, cloud infrastructure, and data integration systems.
  • This role leverages automation and AI tools to streamline operations, enhance troubleshooting, and maintain comprehensive documentation, supporting the school’s digital transformation.

Required Qualification and Experience

  • Bachelor's degree in Information Technology, Computer Science or related field

Essential

  • Excellent communication skills to support students, staff and parents in a multicultural environment.
  • Hands on experience with cloud infrastructure (Azure Active Directory, Microsoft 365, or similar).
  • Device management expertise (Intune, Meraki, or other MDM platforms).
  • PowerShell Scripting ability.
  • Experience with API management, configuration, and troubleshooting.
  • Familiarity with Azure Data Factory or similar data integration tools.
  • Experience collaborating with contractors and managing outsourced IT services.
  • Strong troubleshooting skills and systematic problem solving approach.
  • Ability to communicate technical concepts clearly to non technical users.
  • Proven ability to implement and manage cyber security measures, including firewalls, encryption, and multi factor authentication.
  • Experience monitoring, detecting, and responding to security incidents, with a strong understanding of data privacy and compliance standards.
  • Proven ability to create and maintain clear, comprehensive technical documentation.

Technical Knowledge

  • Microsoft Azure Active Directory (user management, group policies, conditional access).
  • Microsoft Intune (device configuration, compliance, app deployment).
  • Microsoft 365 (Teams, Exchange, SharePoint).
  • PowerShell scripting and automation.
  • API management platforms and RESTful API concepts.
  • Azure Data Factory (data pipelines, integration runtime, monitoring).
  • Educational technology platforms (ClassLink, iSAMS, or similar SSO/roster systems).
  • Multi factor authentication (MFA) setup and troubleshooting.
  • Basic networking and WiFi connectivity.
  • Microsoft Graph API (for advanced automation).

User and Account Management

  • Reset passwords and resolve login issues.
  • Create, configure, and remove user accounts for staff and students.
  • Manage bulk student account provisioning at the start of each academic year.
  • Set up and support multi factor authentication (MFA).
  • Control system access based on user roles.

Device and Hardware Support

  • Troubleshoot network, internet, and device connectivity issues.
  • Support and manage over 200 iPads, including inventory and assignment.
  • Configure devices, deploy apps, and enforce compliance policies.
  • Maintain staff laptops management and enrolment.
  • Support the students BYOD programme.
  • Oversee device replacement and recycling.
  • Managing purchasing and payment methods for platforms such as Apple VPP and Play Store.

Educational Software Systems

  • Maintain ClassLink and ensure correct syncing of rosters.
  • Add, Manage and Remove SSO and Rostering of all applications used across the school.
  • Troubleshoot access and integration issues with educational applications (e.g., Renaissance Learning, McGraw Hill, IXL, Kognity, MAP).
  • Manage annual updates and configuration changes for new school year data.
  • Set access permissions for different grade levels and subjects.

Systems and Infrastructure

  • Manage Azure Active Directory, Microsoft 365 (Teams, Outlook, file storage), and Intune, including troubleshooting, policy management and configuration.
  • Administer the ticketing system.
  • Oversee network connectivity and Wi Fi access.
  • Troubleshoot cloud service access issues.

API Management and Data Integration

  • Configure, maintain, and monitor APIs connecting internal and external systems to ensure secure and reliable data exchange.
  • Manage API authentication, permissions, and documentation.
  • Oversee the integration and automation of data flows between platforms using Azure Data Factory and similar tools.
  • Troubleshoot and resolve issues related to API connectivity and data pipelines.
  • Collaborate with vendors, contractors, and internal teams to implement new integrations and maintain existing ones.

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