Digital Health Platform Specialist (Field)
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Key skills for this role
About the Role
Insulet Corporation seeks a Digital Health Platform Specialist to drive adoption of a data management platform for the Omnipod ecosystem. You will onboard and train healthcare providers, troubleshoot issues, and support data-driven decision-making in clinical settings.
Key Skills for This Role
Responsibilities
- Drive platform adoption among healthcare providers and clinic staff
- Lead onboarding and training of healthcare providers and clinic staff on the data platform
- Tailor communication strategies to address customer needs and ensure successful adoption
- Identify and support Omnipod patients transitioning to the platform
- Assess and resolve current workflow or reporting challenges through consultation and training
- Educate HCPs on platform features, updates, and best practices
- Troubleshoot technical and workflow issues, identifying root causes and delivering timely solutions
- Work closely with global development team to continuously improve the solution
Requirements
- Bachelor's degree preferred
- Relevant certifications (e.g., Certified Diabetes Educator, Registered Dietitian, Registered Nurse) preferred
- Experience onboarding clients to a data platform or working in medical device sales is a plus
- Experience in digital health solutions
- Valid driver's license required; must reside within assigned geographic region
- Field based role with frequent travel across the Middle East region
Full Job Posting
Job Summary
- As a Digital Health Platform Specialist, you will play a key role in driving the adoption and effective use of our data management platform.
- You will work closely with healthcare providers (HCPs) and clinic staff to ensure seamless onboarding, training, and ongoing support.
- You will help strengthen the Omnipod ecosystem by promoting data driven decision making and better collaboration between patients and their care teams.
Key Responsibilities
- Drive platform adoption
- Lead onboarding and training of healthcare providers and clinic staff on the data platform
- Tailor communication strategies to address customer needs and ensure successful adoption
- Identify and support Omnipod patients transitioning to the platform
- Assess and resolve current workflow or reporting challenges through consultation and training
- Educate HCPs on platform features, updates, and best practices
- Troubleshoot technical and workflow issues, identifying root causes and delivering timely solutions
- Work closely with global development team to continuously improve the solution
Education & Experience
- Bachelor’s degree preferred with demonstrated clinical or sales experience
- Relevant certifications (e.g., Certified Diabetes Educator, Registered Dietitian, Registered Nurse) preferred
- Experience onboarding clients to a data platform or working in medical device sales is a plus
- Experience in diabetes care is beneficial but not required
- Experience in digital health solutions
Key Skills
- Strong verbal and written communication skills
- Excellent influencing and relationship building abilities
- Ability to simplify complex technical and clinical processes
- Strong problem solving and troubleshooting skills
- Ability to manage multiple priorities in a fast paced environment
- Proficiency with healthcare technologies and data systems
- Ability to interpret data and extract meaningful insights
Physical Requirements
- Valid driver’s license required; must reside within assigned geographic region
- Field based role with frequent travel across the Middle East region
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