Development Manager (Platform Engineering)

• Lead and manage a team of Platform Engineers responsible for building, maintaining, and continuously improving the organization's automation platform and developer infrastructure.
• Define team priorities, execution plans, delivery milestones, and engineering roadmaps aligned with organizational objectives.
• Partner with engineering, architecture, product management, infrastructure, and security teams to understand platform requirements and deliver scalable automation solutions.
• Drive the design, development, and continuous improvement of cloud-native platform capabilities, CI/CD pipelines, Infrastructure as Code (IaC), and Kubernetes-based infrastructure.
• Ensure the availability, scalability, security, and reliability of the platform through proactive operational excellence initiatives and continuous platform improvements.
• Lead incident management, production support, root cause analysis, and post-incident reviews while driving long-term reliability improvements.
• Establish and monitor engineering metrics, platform health indicators, service-level objectives (SLOs), and operational KPIs to improve platform performance and reliability.
• Promote engineering best practices in automation, software development, code quality, testing, infrastructure management, and security.
• Drive adoption of DevOps, GitOps, Infrastructure as Code, and automation practices across engineering teams to improve developer productivity and deployment efficiency.
• Collaborate with engineering leadership to define platform architecture, technical standards, and long-term technology strategy.
• Manage resource planning, team capacity, project prioritization, risk management, and cross-functional dependencies to ensure successful delivery.
• Mentor, coach, and develop engineers through regular feedback, career development, performance management, and technical guidance.
• Foster a culture of ownership, collaboration, innovation, continuous learning, and operational excellence across the engineering organization.
• Support a sustainable on-call culture by ensuring appropriate operational readiness, incident response processes, and continuous improvements to platform resiliency.
• Ensure compliance with organizational security standards, governance policies, regulatory requirements, and engineering quality processes.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Certifications (if applicable)