Analyst 2, Business Operations & Analytics

Responsibilities

• Generating weekly, monthly, and annual reports to support business operations and contribute to strategic decision-making
• Delivering special reports and analyses as required to support data-driven business decisions and strategy development
• Participating, as needed, in regular audits across various data sets to ensure data integrity within the company
• Identifying and reporting operational issues through data analysis and suggesting improvements to optimize business processes
• Developing and managing operational reporting tools to enhance strategic insights and decision support
• Providing analytical support by comparing actual performance with budgets and assisting in evaluating strategic proposals
• Integrating data from multiple reports to facilitate the use of analytics in strategic business decision-making
• Giving feedback on system performance to management, suggesting enhancements to meet user and business requirements
• Assisting in the analysis of management data, aiding in operational decisions and identifying performance improvement areas
• Supporting the alignment of business processes with organizational goals, enhancing team effectiveness
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

Education