Servicenow Development Engineer 4
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Key skills for this role
Key Skills for This Role
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Responsibilities
- Design, develop, and maintain scalable solutions on the ServiceNow platform, including custom applications, workflows, automations, and integrations.
- Configure and enhance core ServiceNow capabilities across ITSM, Service Catalog, Knowledge Management, CMDB, and related platform modules.
- Develop and support integrations with internal and external systems using REST/SOAP APIs, Integration Hub, and other ServiceNow integration capabilities.
- Support the ongoing maintenance and evolution of the ServiceNow platform, including version upgrades, architectural improvements, platform performance, and technical governance.
- Play a key role in ServiceNow platform migration and consolidation initiatives, supporting application assessment, solution redesign, configuration migration, and data transition activities.
- Ensure solution quality through testing, code reviews, troubleshooting, and adherence to ServiceNow development best practices and governance standards.
- Collaborate with Product Owners, Architects, Business Analysts, Infrastructure, Security, and vendor teams to deliver business-driven platform enhancements.
- Contribute to Agile delivery, continuous improvement initiatives, and the long-term roadmap of the ServiceNow platform.
Employees at all levels are expected to
7 to 10 years of proven experience delivering solutions across core ServiceNow capabilities, including ITSM, Service Catalogue, CMDB, Knowledge Management, Flow Designer, and Integration Hub.
Experience supporting the full ServiceNow platform lifecycle, including version upgrades, architectural evolution, performance optimization, and technical governance.
Experience contributing to ServiceNow migration, consolidation, or transformation initiatives, including the assessment of customizations, integrations, and data migration requirements. Exposure to mergers, acquisitions, or large-scale platform integration programs would be beneficial.
Experience with Discovery, Service Mapping, or other platform capabilities would be preferrable.
Strong development skills in JavaScript and ServiceNow scripting frameworks, with the ability to design scalable, maintainable, and high-performing solutions.
Experience designing and implementing integrations using REST/SOAP APIs and connecting ServiceNow with enterprise applications and services.
Strong analytical, troubleshooting, and problem-solving skills, with the ability to collaborate effectively with technical and business stakeholders in Agile delivery environments complete your profile.
ServiceNow certifications such as CSA are highly valued, while CAD, CIS, or other advanced ServiceNow certifications are considered preferrable.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Certifications (if applicable)
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