Development Engineer 4 (Triage,RDKV,C,C++,Linux)

Job responsibilities:

• As a key member of the team, you will be responsible for rapid identification and root cause of field issues, resulting in providing the right level of guidance to the development team on where the problem lies and recommendations to address the problem.

• You will leverage your excellent problem solving skills to triage customer issues and identify the source of the issue quickly, and help with fixing the field issues and communicating back to the field.

• As an experienced debugger, you will isolate faults and solve problems quickly. You will analyze the Business Intelligence / Metrics to get an early indication of customer issues and act on them.

• You will work in a fast paced environment and leverage your excellent communication skills to interact with internal and external teams.

• You will use Agile Methodologies in your work efforts.

• Stay updated with the latest tools, technologies, and best practices in development, data collection, cloud platforms, monitoring systems, and DevOps methodologies.

• Team Lead with responsibility of requirement understanding, design tools architecture.

• Understand team’s technical strength and proactive in improving it with training, guidance.

• Field Triage is also using cutting edge technology like Datadog, Elastic etc to visualize and analyze the machine metrics from almost 100 M devices, which is unique to team and provides more knowledge on entire solution then focus on specific software components level understanding.