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Desktop Support Engineer
Bill Gosling Outsourcing
Gurugram, IND
Full-time
Entry
Onsite
Discovered 3 weeks ago
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Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !
What You'll Do:
Technical Support
Provide first-line support for hardware, software, and network issues.
Respond to user inquiries, troubleshoot problems, and provide solutions.
Install, configure, and update software and hardware.
System Maintenance:
Perform routine maintenance on desktop environments, including software updates and hardware upgrades.
Ensure all systems are secure and up-to-date with the latest patches and antivirus software.
User Assistance:
Assist users with technical issues via phone, email, or in-person.
Provide training and guidance on new software or hardware.
Create and maintain user accounts and permissions.
Documentation and Reporting:
Document all technical issues and resolutions in a ticketing system.
Generate regular reports on system performance, issues, and resolutions.
Maintain an inventory of all hardware and software assets.
Network Support:
Troubleshoot and resolve network connectivity issues.
Assist with the setup and maintenance of local area networks (LANs) and wireless networks.
Security:
Implement and enforce security policies to protect data and systems.
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