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At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !
What You'll Do:
Champion the development and identification of opportunities for business improvement and efficiencies based on the IIBA Business Analysis Book of Knowledge (BABOK) and the Analytics Framework Tools/Techniques/Methodology to identify business needs that align with business objectives, and the corporate vision
Facilitate Business Process design, re-engineering mapping, gap analysis, audit evaluation, and automation of complex data structures using BPMN 2.0 standard for ISO 18295 and ISO 27001 compliance
Liaison among stakeholders (e.g. operations, human resources, finance etc.) in order to understand the structure, policies, and operations of the organization, and to determine business requirements at a strategic, operational and tactical level
Elicit business, solution and transition requirements and proactively seek clarification of requirements, articulate the need for change, facilitate and manage direction for process, people and data analysis
Analyze client organization's industry and competitive position providing input into Business Strategies for applications of new technologies through research from various sources e.g. google, financial sources, Gartner etc.
Create and present reports / KPI/Solution overview to all levels of the organization
Set up and maintain the Process Requirements Matrices
Work with stakeholders and other team members to define metrics and performance goals for the application
Assist in translating requirements into use cases and expected results for product, performance, and user acceptance testing Requirements
Skip the repetitive application forms
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Gurugram, IND
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Bill Gosling Outsourcing is hiring a Business Analyst to improve organizational processes and systems through research, analysis, and requirements management. The role requires post-secondary education, at least 3 years
Gurugram, IND
Gurugram, IND
Gurugram, IND
Gurugram, IND
Bengaluru, IND
Bengaluru, IND
Bengaluru, IND
Barrie, CAN
Gurugram, IND
Champion company core values and other company programs
Other duties as assigned
Completed Post-Secondary education in a related field
Preferably a University Degree and/or Technical or Business Degree
3+ years of experience with SQL, (or equivalent), Microsoft Excel, and statistical analysis tools (e.g. Power BI).
3+ years of relevant experience in a business analyst, data analyst or statistical analysis role.
5+ years of relevant experience in a business analyst, data analyst or statistical analysis role, ISO implementations and audit would be an asset
Knowledge of BPMN 2.0 process modeling standard
Must display fine attention to detail - successfully completes tasks requiring deep attention to a high volume of detailed information with the ability to build quality process into job functions
Certified Business Analysis Professional Designation, Business Analyst Certification from an accredited College or Business Degree with the required (CBAP) experience
Why Join Us?
Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Private Canadian BPO provider delivering accounts receivable, customer experience, and contact-center services to enterprise clients worldwide.
Visit company websiteJobs and hiring trendsFull-time
Mid · 3+ years experience
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