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AM Operations
Bill Gosling Outsourcing
Gurugram, IND
Full-time
Mid
Onsite
Discovered 3 days ago
Free
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Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !
What You'll Do:
The Managing Coach, Operations is responsible for the overall performance and budget of their client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI’s)
Review and analyze reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy
Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
Champion company core values and other company programs to engage and motivate our employees
Other duties as assigned
Education
North America - Minimum High School Diploma or equivalent is required
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