Desktop Support Engineer (End User Support)

Client Office, Abu Dhabi (Onsite)

Monday, June 1, 9:00 AM

Key Responsibilities

• Provide on-site and remote support for desktops, laptops, printers, scanners, IP phones, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues; escalate unresolved cases to Tier 2/3 support.
• Manage service requests including new computer setups, software installations, and system upgrades.
• Document incident resolutions in the Service Desk tool.
• Install, configure, and support Windows (7–11), macOS, and Microsoft Office applications.
• Administer Active Directory accounts, Exchange Online, and Office 365.
• Use diagnostic tools for troubleshooting connectivity, workstation hardware/software, and mobile devices.
• Conduct preventive maintenance and remedial repairs.
• Support branch setups, upgrades, and IT projects.
• Ensure compliance with IT policies, ITIL/ISO 20000/ISO 27001 standards.

Experience & Knowledge

• Minimum 4 years in desktop/end-user support or IT helpdesk operations.
• Strong knowledge of PCs, laptops, hardware, and peripherals.
• Solid understanding of network protocols, operating systems, and IT standards.
• Experience with diagnostic/asset management tools (SCCM, Lansweeper, ManageEngine, Altiris).
• Ability to work independently and in teams, with strong communication and prioritization skills.

• Windows 7 And 8 And 10 And 11, Windows Server 2012 And 2016 And 2019

• macOS support (latest versions)
• Active Directory, Exchange Online / Office 365 administration

• Microsoft Endpoint Manager And Intune

• Asset discovery and management tools (SCCM, Lansweeper, ManageEngine Desktop Central)
• Mobile device support (iOS, Android, MDM solutions like ManageEngine, Intune)
• Remote support tools (ME Desktop Central, SCCM)

Desirable Skills

• ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow, Remedy)
• Virtualization experience (VMware Horizon, Citrix Virtual Apps & Desktops)
• Knowledge of scripting (PowerShell, Bash) for automation
• Experience with cloud platforms (Microsoft 365, Azure AD, Google Workspace)

Qualifications & Certifications

• Microsoft certifications (MCP, MCSA, MCSE, or equivalent)
• ITIL Foundation V3 or V4 Certification
• CompTIA A+ and Network+ (desirable)
• Diploma or degree in Computer Science, IT, or related field