Deskside Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Provide end-user and deskside support, troubleshoot hardware and software, ensure compliance with security standards, and deliver user training in healthcare IT.
Key Skills for This Role
Full Job Posting
Overview
- End User and Deskside Support
- Acts as the first point of contact for all IT-related issues, providing on-site and remote deskside support.
- Troubleshoots hardware (PCs, laptops, thin clients, printers, scanners, mobile devices) and software (Windows OS, MS Office, EMR/EHR applications, hospital-specific systems).
- Provides first-level network support (connectivity, wireless access, VPN, device registration).
- Ensures minimal downtime for clinical and business staff by prioritising and resolving incidents promptly.
Application And System Support
- Supports hospital clinical and non-clinical applications (EMR, ERP, PACS, HR/Finance systems).
- Troubleshoots access issues and coordinates with applications teams for escalations.
- Trains staff on the safe and effective use of hospital applications.
Device Deployment And Configuration
- Builds, configures, and deploys PCs, laptops, and clinical workstations according to standardised images and checklists.
- Installs and configures printers, barcode scanners, and specialised healthcare peripherals.
- Maintains consistency of desktop configurations by applying group policies, imaging standards, and endpoint security.
- Optimises workstation performance and usability in clinical environments.
Backup And Data Protection
- Performs daily, weekly, and monthly backups of critical end-user data.
- Assists with data recovery requests and verifies backup integrity.
- Ensures secure handling of sensitive patient and business information in compliance with hospital policies and JCIA standards.
User Training And Communication
- Provides one-on-one and small group training on IT tools and applications (Microsoft 365, Teams, email, etc.).
- Communicates technical solutions clearly to non-technical staff.
- Develops user guides and FAQ materials for common issues.
It Operations And Collaboration
- Collaborates with Systems Administrators, Network Engineers, and DBAs to troubleshoot escalated issues.
- Maintains accurate IT asset management records for hardware, software, and licenses.
- Supports workstation patching and updates to meet security standards.
- Participates in IT audits and ensures compliance with regulatory frameworks.
Continuous Improvement And Compliance
- Recommends hardware and software improvements.
- Contributes to IT service improvement initiatives and SOP documentation.
- Completes mandatory JCIA, ITIL, and security-related training.
- Stays current with emerging technologies and healthcare IT trends.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at American Hospital Dubai LLC
Midwife
Dubai, UAE
American Hospital Dubai seeks a Midwife for the Labour and Delivery Unit to provide age-specific patient care, including assessment, planning, intervention, and evaluation. The role involves collaboration with a multi-di
STAFF NURSE – EMERGENCY
Dubai, UAE
Provides age-specific emergency care, performs assessments, collaborates with teams, and requires nursing degree and certifications in life support.
Staff Nurse - Medical Surgical Unit
Dubai, UAE
Provides age-specific patient-centered care, performs assessments, coordinates care, and collaborates with a multidisciplinary team in a medical-surgical unit.
Staff Nurse - ICU
Dubai, UAE
Provides age-specific patient-centered care in the Intensive Care Unit, ensuring safe practices, collaboration, and critical care competencies for qualified nursing professionals.
Allied Health Technologists
Dubai, UAE
Operate diagnostic equipment, perform laboratory tests, collect samples, and prepare reports; requires a Bachelor's degree and relevant certifications.
STAFF NURSE – OUTPATIENT CLINICS
Dubai, UAE
Provides age-specific patient-centered care, performs assessments, coordinates care, and collaborates with a multi-disciplinary team in outpatient clinics.
STAFF NURSE – OPERATING THEATER
Dubai, UAE
Provides age-specific perioperative care, collaborates with a multi-disciplinary team, and requires a nursing degree and valid certification.
Tradesman Painter
Dubai, UAE
American Hospital Dubai LLC is hiring a Tradesman Painter to mix paints, paint surfaces, apply varnish, and maintain a clean workspace. The role requires adherence to health and safety precautions and sustainable practic
Midwife
Dubai, UAE
STAFF NURSE – EMERGENCY
Dubai, UAE
Staff Nurse - Medical Surgical Unit
Dubai, UAE
Staff Nurse - ICU
Dubai, UAE
Allied Health Technologists
Dubai, UAE
STAFF NURSE – OUTPATIENT CLINICS
Dubai, UAE
STAFF NURSE – OPERATING THEATER
Dubai, UAE
Tradesman Painter
Dubai, UAE