Deputy Store Manager | On brand
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Key skills for this role
About the Role
On is seeking a Deputy Store Manager for its first location in Jeddah. You will lead store operations, deliver exceptional customer service, and oversee inventory, IT systems, and team performance.
Key Skills for This Role
Responsibilities
- Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
- Support staff planning and hiring to build a high performing team
- Contribute to implementation of ongoing learning and development programs for the store team and on the job coaching/training
- Support monitoring of store key performance indicators to track healthiness of business operations
- Support FoH operations to ensure exceptional service to each customer
- Oversee inventory management and BoH processes for optimized stock levels and product flow
- Act as in store troubleshooting expert for On's systems and processes
- Act as the SME for store finance processes
Requirements
- 4+ years of experience in a customer focused setting including at least 1 year managerial responsibilities
- Operational retail experience in a sports, tech and/or fashion environment is a strong plus
- A collaborative team player with strong interpersonal, hospitality and communication skills
- Experience providing interactive and meaningful experience to customers and team members
- An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs
- Ability to read, write and speak English fluently
- Engagement with sports communities
Full Job Posting
Role Overview
- This is your opportunity to become a core part of On's Retail team and take on the responsibility to lead On's first location in Jeddah. As one of the first hires of Jeddah store team, On will rely on you to help co define the various store operation processes ahead of the opening.
Your Mission
- Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
- Support staff planning and hiring to build a high performing team.
- Contribute to implementation of ongoing learning and development programs for the store team and on the job coaching / training as needed.
- Support monitoring of store key performance indicator to track healthiness of business operations.
- Support FoH (Front of House) operations to ensure that exceptional service is provided to each and every customer.
- Oversee inventory management and BoH (Back of House) processes for optimized stock levels as well as inbound and outbound product flow requirements.
- Act as in store troubleshooting expert for On's systems and processes.
- Act as the SME for store finance processes.
Your Story
- 4+ years of experience in a customer focused setting including at least 1 year managerial responsibilities.
- Operational retail experience in a sports, tech and / or fashion environment is a strong plus.
- A collaborative team player with strong interpersonal, hospitality and communication skills.
- Experience providing interactive and meaningful experience to customers and team members.
- An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
- Ability to read, write and speak English fluently.
- Engagement with sports communities.
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