Deputy Department Manager -Jewelry & Watches Dubai Mall
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Key skills for this role
About the Role
Christian Dior Couture is seeking a Deputy Department Manager for Jewelry & Watches at Dubai Mall to assist in overseeing department operations, achieving sales targets, and coaching the sales team.
Key Skills for This Role
Responsibilities
- Assist in overseeing daily operations of the Jewelry & Watches Department
- Ensure adherence to established procedures for ordering and transferring stock
- Participate in setting up and optimizing stock level usage
- Follow up with area managers to ensure optimal stock levels
- Participate in the development of purchase plans
- Monitor daily sales and compare against monthly and yearly targets
- Support the Department Manager in taking necessary actions to achieve sales goals
- Assist in follow up on sales performance and provide regular updates to the Department Manager
- Attend managers’ meetings to review shop performance and provide feedback
- Assist in the execution of marketing activities and promotions within the department
- Ensure the highest level of customer service is provided by the team
- Address customer needs and resolve issues to exceed their expectations
Requirements
- Experience in luxury retail management, preferably in jewelry and watches
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Ability to monitor sales performance and achieve targets
- Knowledge of inventory management and stock optimization
- Experience with CRM activities and clienteling
Full Job Posting
Position
- The Deputy Department Manager for Jewelry & Watches will assist the Department Manager in overseeing the operations of the Jewelry & Watches Department. This role involves supporting the Management team in achieving sales targets, optimizing stock levels, ensuring excellent customer service, and imp
Key Responsibilities
- Operational Support: Assist in overseeing daily operations of the Jewelry & Watches Department. Ensure adherence to established procedures for ordering and transferring stock. Participate in setting up and optimizing stock level usage. Follow up with area managers to ensure optimal stock levels. Par
- Sales and Targets: Monitor daily sales and compare against monthly and yearly targets. Support the Department Manager in taking necessary actions to achieve sales goals. Assist in follow up on sales performance and provide regular updates to the Department Manager. Attend managers’ meetings to revie
- Events Management: Assist in the execution of marketing activities and promotions within the department (Including Trunk Shows, Fur Events…etc)
- Customer Service: Ensure the highest level of customer service is provided by the team. Address customer needs and resolve issues to exceed their expectations.
- Team Management: Assist in managing, engaging, and guiding the team. Support the Department Manager in setting objectives and budgets for team members. Provide coaching and training to team members to enhance their performance. Conduct regular one on one meetings and mentoring sessions with team mem
- Supplier and Partner Relations: Coordinate with suppliers, contractors, logistics, and merchandising for opening, closing, and renovation activities. Maintain smooth relationships with suppliers and business partners to implement partnerships.
- CRM Activities: Follow up on CRM activities to ensure 100% contactability and Dior Know compliance. Align with CRM to ensure the OTO schedule for the department is planned for the week/months ahead and that the team’s individual OTO’s targets are being respected and followed up on
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