Delivery Operations Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
JD Logistics seeks a Delivery Operations Specialist to optimize last-mile delivery processes, manage fleet and carrier resources, and ensure on-time performance. The role requires 3-5+ years in logistics operations with strong data analysis and vendor management skills.
Key Skills for This Role
Responsibilities
- Analyze operation processes of each delivery segment and formulate standardized operational norms
- Optimize route planning and resource scheduling to enhance delivery efficiency and punctuality
- Coordinate carriers and self operated fleet resources, formulate dispatch plans, and monitor fleet usage
- Monitor delivery timeliness, on time delivery rate, and damage rate; establish risk warning mechanism
- Handle order anomalies, customer complaints, and emergency situations
- Establish carrier evaluation system, conduct inspections and assessments, and organize business training
- Analyze delivery data to identify efficiency and cost improvement points and output analysis reports
- Collaborate with business, technology, and customer service departments to solve operational issues
Requirements
- 3–5+ years of experience in logistics operations, last mile delivery, or supply chain management
- E commerce or express delivery experience highly preferred
- Strong understanding of logistics KPI tracking, route optimization tools, and carrier management frameworks
- Proven ability to manage large scale vendor networks and handle high pressure peak seasons
- Excellent problem solving abilities and data analytical skills
- Strong track record of cross functional team leadership
Full Job Posting
Who We Are
- JINGDONG Logistics (JD Logistics) is a technology driven supply chain and logistics solutions provider under JD.com, operating end to end logistics services including warehouse management, line haul transportation, last mile delivery, bulky items logistics, cold chain, and cross border operations.
Our Global Reach
- Manages more than 3,600 warehouses with over 34 million square meters of space, operating 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions.
What We Offer
- Competitive salary, great locations, and a supportive, people first culture with opportunities to work with smart warehousing, autonomous delivery, and innovative technology.
About The Team
- Join the JINGDONG Logistics team which values collaboration, ownership, and commitment to delivering high quality results in a fast paced, dynamic environment.
Process Optimization and Standard Implementation
- Analyze operation processes of each delivery segment (Collection, In Transit, Handover, Successful Delivery), formulate standardized operational norms and promote implementation.
- Optimize route planning and resource scheduling, enhance delivery efficiency and punctuality rate, and reduce operational costs.
Fleet Management and Resource Coordination
- Coordinate carriers and self operated fleet resources, formulate dispatch plans, monitor fleet usage, optimize personnel and vehicle configuration.
- Engage in resource bidding, introduction, and replacement, ensure fleet reserve during peak seasons, and improve resource utilization rate and cost effectiveness.
Indicator Monitoring and Exception Handling
- Real time monitor delivery timeliness, on time delivery rate, damage rate, etc., to establish a risk warning mechanism.
- Promptly handle order anomalies, customer complaints, and emergency situations, formulate emergency plans to ensure delivery quality and customer satisfaction.
Carrier Management & Training
- Establish a carrier evaluation system, conduct regular inspections and assessments of operational quality, promote rectification and improvement.
- Organize business training, convey operational norms and safety standards, enhance the service capability and compliance of carriers.
Data Driven & Cross Department Collaboration
- Analyze delivery data, identify efficiency and cost improvement points, output analysis reports and promote process improvements.
- Collaborate with business, technology, customer service and departments to collaboratively solve operational issues, ensuring successful implementation of projects and achievement of business objectives.
Qualifications & Skills
- Experience: 3–5+ years of experience in logistics operations, last mile delivery, or supply chain management (E commerce or Express delivery experience is highly preferred).
- Skills: Strong understanding of logistics KPI tracking, route optimization tools, and carrier management frameworks.
- Capabilities: Proven ability to manage large scale vendor networks and handle high pressure peak seasons.
- Attributes: Excellent problem solving abilities, data analytical skills, and a strong track record of cross functional team leadership.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TALENTMATE
Manager Audit Audit And Assurance UAE FY27
Dubai, UAE
Deloitte seeks an Audit & Assurance Manager for its Dubai office. The role involves leading audit engagements, reviewing controls, managing teams, and ensuring compliance with standards. Candidates need 6+ years of publi
Restaurant General Manager
Dubai, UAE
Hilton is seeking a Restaurant General Manager to lead daily operations for a hotel dining outlet, deliver exceptional guest experiences, inspire the team, drive revenue growth, and uphold regulatory standards. Requires
Senior Institutional Sales - MENA
Dubai, UAE
Saxo Bank is seeking a Senior Institutional Sales professional to originate new institutional partnerships in the MENA region, focusing on banks, external asset managers, and IFAs. The role requires 5-8 years of solution
Senior HR Generalist
Dubai, UAE
KBR is seeking an experienced Senior HR Generalist for their Dubai office to manage HR operations, compensation, benefits, talent acquisition, and employee relations. The role requires 12+ years of experience with strong
Internship - Business Planning And Analysis Coordinator - Hermès Perfume And Beauty - Dubaï M W
Dubai, UAE
TALENTMATE is seeking an Internship - Business Planning and Analysis Coordinator to support two Area Managers for local markets at Hermès Perfume and Beauty in Dubai. Responsibilities include monitoring business plans, m
Technical HSE Specialist
Abu Dhabi, UAE
Worley is seeking a Technical HSE Specialist for a mega Oil & Gas project in Abu Dhabi. The role requires 15+ years of experience in Loss Prevention Engineering, ADNOC project experience, and offshore project experience.
Resident Engineer Bridges And Infrastructure - Dubai
Dubai, UAE
Zutari seeks an experienced Resident Engineer for major infrastructure works in Dubai. The role requires strong bridge and road infrastructure experience, RTA approval, and the ability to lead site supervision. Ideal can
Construction Supervisor-Mechanical
Abu Dhabi, UAE
Worley seeks a Construction Supervisor - Mechanical for a project in Abu Dhabi. The role involves supervising mechanical construction activities, coordinating with EPC contractors, and ensuring compliance with safety and
Manager Audit Audit And Assurance UAE FY27
Dubai, UAE
Restaurant General Manager
Dubai, UAE
Senior Institutional Sales - MENA
Dubai, UAE
Senior HR Generalist
Dubai, UAE
Internship - Business Planning And Analysis Coordinator - Hermès Perfume And Beauty - Dubaï M W
Dubai, UAE
Technical HSE Specialist
Abu Dhabi, UAE
Resident Engineer Bridges And Infrastructure - Dubai
Dubai, UAE
Construction Supervisor-Mechanical
Abu Dhabi, UAE