Delivery Operations Specialist
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Key skills for this role
About the Role
JD Logistics seeks a Delivery Operations Specialist to optimize last-mile delivery processes, manage fleet and carrier resources, and ensure high service quality. The role requires 3-5+ years of logistics operations experience, strong data analysis skills, and the ability to handle peak seasons.
Key Skills for This Role
Responsibilities
- Analyze operation processes of delivery segments and formulate standardized operational norms
- Optimize route planning and resource scheduling to enhance delivery efficiency and punctuality
- Coordinate carriers and self operated fleet resources, formulate dispatch plans, and monitor fleet usage
- Engage in resource bidding, introduction, and replacement to ensure fleet reserve during peak seasons
- Real time monitor delivery timeliness, on time delivery rate, and damage rate; establish risk warning mechanism
- Handle order anomalies, customer complaints, and emergency situations; formulate emergency plans
- Establish carrier evaluation system, conduct inspections and assessments, promote rectification
- Organize business training on operational norms and safety standards for carriers
- Analyze delivery data to identify efficiency and cost improvement points; output analysis reports
- Collaborate with business, technology, and customer service departments to solve operational issues
Requirements
- 3–5+ years of experience in logistics operations, last mile delivery, or supply chain management
- E commerce or express delivery experience highly preferred
- Strong understanding of logistics KPI tracking, route optimization tools, and carrier management frameworks
- Proven ability to manage large scale vendor networks and handle high pressure peak seasons
- Excellent problem solving abilities and data analytical skills
- Strong track record of cross functional team leadership
Full Job Posting
Who We Are
- JINGDONG Logistics (JD Logistics) is a technology driven supply chain and logistics solutions provider under JD.com.
- Operates end to end logistics services including warehouse management, line haul transportation, last mile delivery, bulky items logistics, cold chain, and cross border operations.
Our Global Reach
- Manages more than 3,600 warehouses with over 34 million square meters of space.
- Operates 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions.
What We Offer
- Competitive salary, great locations, and a supportive, people first culture.
About The Team
- Join a team that values collaboration, ownership, and commitment to high quality results in a fast paced environment.
Key Responsibilities
- Analyze operation processes of each delivery segment and formulate standardized operational norms.
- Optimize route planning and resource scheduling to enhance delivery efficiency and punctuality.
- Coordinate carriers and self operated fleet resources; formulate dispatch plans and monitor fleet usage.
- Engage in resource bidding, introduction, and replacement; ensure fleet reserve during peak seasons.
- Real time monitor delivery timeliness, on time delivery rate, damage rate; establish risk warning mechanism.
- Handle order anomalies, customer complaints, and emergency situations; formulate emergency plans.
- Establish carrier evaluation system; conduct inspections and assessments; promote rectification.
- Organize business training on operational norms and safety standards for carriers.
- Analyze delivery data to identify efficiency and cost improvement points; output analysis reports.
- Collaborate with business, technology, customer service departments to solve operational issues.
Qualifications & Skills
- 3–5+ years of experience in logistics operations, last mile delivery, or supply chain management.
- E commerce or express delivery experience highly preferred.
- Strong understanding of logistics KPI tracking, route optimization tools, and carrier management frameworks.
- Proven ability to manage large scale vendor networks and handle high pressure peak seasons.
- Excellent problem solving abilities, data analytical skills, and cross functional team leadership.
Job Details
- Role Level: Not Applicable
- Work Type: Full Time
- Country: United Arab Emirates
- City: Dubai
- Job Function: Management
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