Delivery Operations Senior Analyst

Role Overview

Qualifications

• Any graduation is listed as the educational qualification.
• The description states a minimum of 10 to 12 years of chargebacks or disputes handling experience.

Required Expertise

• Chargebacks and disputes handling process experience is required.
• Knowledge of debit and credit cards, reconciliations, indexing, representments, and pre-arbitration processing is required.
• End-to-end credit bureau disputes knowledge is required.
• Quality analysis, root cause analysis, client relationships, people management, operations management, MIS, reporting, communication, and negotiation are required.
• Experience managing teams across multiple locations is required.

Roles and Responsibilities

• Manage service delivery operations and ensure adherence to SLA metrics.
• Manage daily team workloads and ensure seamless delivery.
• Connect with internal and external stakeholders and communicate performance metrics.