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Delivery Manager
Rightsline
Noida, IND
Full-time
Senior · 5+ years experience
Hybrid
Discovered 3 weeks ago
JiraMicrosoft OfficeGoogle WorkspaceISO 27001SOC 1SOC 2
Free
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Role Overview
The Portfolio Delivery Manager will report to the Director of Operations India and support the successful delivery of Rightsline implementation, upgrade, and advancement projects.
The role combines hands-on project delivery, customer engagement, project governance, and people management responsibilities.
The individual will lead a small team of Delivery Leads while ensuring successful execution of customer projects, proactive risk management, and high-quality service delivery.
Key Skills for This Role
JiraMicrosoft OfficeGoogle WorkspaceISO 27001SOC 1SOC 2
Full Job Posting
Key Responsibilities:
- Manage and mentor a team of Delivery Leads, providing guidance, coaching, workload prioritization, and performance feedback.
- Oversee multiple concurrent implementation and advancement projects.
- Create, maintain, and monitor project plans, milestones, risks, dependencies, and status reports.
- Act as the first level escalation point for project delivery issues and coordinate resolutions with leadership.
- Monitor project health, delivery KPIs, customer commitments, and implementation timelines.
- Facilitate project governance, customer status meetings, and internal delivery reviews.
- Partner with Solutions, Product, QA, and Enablement teams to ensure successful project execution.
- Manage project scope, change requests, and delivery risks.
- Track billable and non-billable utilization, project progress, and delivery milestones.
- Support continuous improvement initiatives and contribute to delivery best practices.
- Coordinate with third-party vendors and integration partners where required.
- *Collaborate with cross-functional teams
- *Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks
What You Bring:
• Bachelor’s degree in business, Information Technology, Engineering, or related discipline.
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