Delivery Lead – Agentic AI
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Key skills for this role
About the Role
RBC's Agentic AI Enablement team is hiring a Delivery Lead to run delivery operations across concurrent squads, managing Technical Program Managers and ensuring engineering teams deliver production-grade agentic AI systems.
Key Skills for This Role
Responsibilities
- Own delivery execution across all active Enablement squads, ensuring teams deliver against committed timelines and quality standards
- Establish and maintain delivery cadence, standards, templates, and tooling that scale with the team
- Drive continuous improvement of delivery practices through retrospectives, metrics analysis, and process iteration
- Ensure delivery traceability from intake through close for audit and reporting purposes
- Directly manage the TPM team; hire, coach, and develop delivery professionals
- Set expectations for JIRA hygiene, sprint analytics, dependency tracking, and delivery reporting standards
- Allocate TPM coverage across squads based on engagement intensity
- Build a cohesive delivery practice with shared standards while allowing squad level adaptation
- Serve as the escalation point for cross squad dependencies, conflicts, and resource contention
- Coordinate with Principal Engineers when technical risks materialize and delivery plans require adjustment
- Maintain portfolio level delivery dashboards that aggregate squad level metrics for leadership visibility
- Flag systemic delivery risks, capacity constraints, and process gaps before they impact commitments
Requirements
- 7+ years delivering technology solutions in software engineering, AI/ML, platform, or cloud native environments
- 3+ years leading delivery teams (TPMs, Scrum Masters, or delivery managers) in complex, multi squad environments
- Experience running delivery operations across multiple concurrent workstreams simultaneously
- Deep hands on proficiency with delivery tooling (JIRA, dashboards, sprint analytics, automation)
- Strong understanding of agile delivery (Scrum, Kanban, hybrid) with the judgment to adapt frameworks to context
- Proven ability to operate in technically complex domains without needing to be the engineer in the room
- Experience in regulated industries (banking/financial services preferred) with comfort navigating governance and compliance
- Strong instinct for risk identification and escalation management
Full Job Posting
What's the opportunity?
- RBC's Agentic AI Enablement team is a specialized engineering force that embeds directly into strategic use cases, delivers production grade agentic systems, and builds institutional muscle for agentic AI at scale.
- We need a Delivery Lead to run the execution engine across concurrent delivery squads, keeping engineers focused, unblocked, and shipping.
- Reporting to the Sr. Director, Agentic AI Enablement, the Delivery Lead owns delivery operations across the team's active engagement portfolio.
Your responsibilities include:
- Delivery Operations & Execution: Own delivery execution across all active Enablement squads, ensuring teams deliver against committed timelines and quality standards
- Establish and maintain delivery cadence, standards, templates, and tooling that scale with the team
- Drive continuous improvement of delivery practices through retrospectives, metrics analysis, and process iteration
- Ensure delivery traceability from intake through close for audit and reporting purposes
- TPM Team Leadership: Directly manage the TPM team; hire, coach, and develop delivery professionals who thrive in technically complex, fast paced environments
- Set expectations for JIRA hygiene, sprint analytics, dependency tracking, and delivery reporting standards
- Allocate TPM coverage across squads based on engagement intensity (dedicated for complex engagements, shared for lighter ones)
- Build a cohesive delivery practice with shared standards while allowing squad level adaptation
- Cross Squad Coordination & Dependency Management: Serve as the escalation point for cross squad dependencies, conflicts, and resource contention
- Coordinate with Principal Engineers when technical risks materialize and delivery plans require adjustment
- Coordinate with Engagement Product Managers (EPMs) on scope change impacts to delivery plans
- Manage logistics when Enablement engineers are lent to external programs (e.g., ADT), maintaining reporting lines and delivery rhythm
You're our ideal candidate if you have:
- Must Have: 7+ years delivering technology solutions in software engineering, AI/ML, platform, or cloud native environments
- 3+ years leading delivery teams (TPMs, Scrum Masters, or delivery managers) in complex, multi squad environments
- Experience running delivery operations across multiple concurrent workstreams simultaneously
- Deep hands on proficiency with delivery tooling (JIRA, dashboards, sprint analytics, automation)
- Strong understanding of agile delivery (Scrum, Kanban, hybrid) with the judgment to adapt frameworks to context rather than enforce dogma
- Proven ability to operate in technically complex domains without needing to be the engineer in the room
- Experience in regulated industries (banking/financial services preferred) with comfort navigating governance and compliance
- Strong instinct for risk identification and escalation management
- Nice to Have: Background in professional services, consulting delivery, or managed services models where squads form and dissolve per engagement
- Experience with AI/ML or agentic AI solution delivery
- PMP, SAFe, or Scrum Master certifications
- Experience building delivery practices from scratch in a new or rapidly scaling team
What's in it for you?
- Lead delivery operations for one of RBC's most strategic AI investments
- Build a delivery practice from the ground up inside a high visibility, high autonomy team
- Work alongside Principal Engineers and Forward Deployed Engineers on cutting edge agentic AI
- Direct impact on RBC's enterprise AI transformation and competitive positioning
- Leaders who support your development through mentoring and career growth opportunities
- Comprehensive Total Rewards Program including competitive compensation, bonuses, flexible benefits, and stock options where applicable
About the AI Group
- RBC's AI Group is the AI accelerator for RBC, with a focus on driving the shift from early stage AI projects to scaled, client outcomes that amplify the impact of RBC's people.
- In addition to helping scale the biggest AI opportunities at RBC, the AI Group is responsible for advancing research into emerging use cases across generative and agentic AI, while maintaining expertise in security, responsible AI and regulatory expectations.
- The Business Enablement function within the AI Group partners with LOBs and Functions to set AI ambition, originate transformation opportunities, and frame programs for delivery ensuring RBC remains at the frontier of AI enabled value creation.
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