Delivery Lead (48894)

• Own the delivery of digital products and projects assigned to this role, acting as either a servant or delivery leader where appropriate.

• Coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques, whilst also being sympathetic to traditional project management approaches, helping the team self-organise

• With support from technical roles within Engineering effectively translate complex technical details ensuring they are accurately communicated to non-technical stakeholders.

• Creating a delivery ethos amongst all teams they lead.

• To be responsible for the communication of plans, risk and issue logs, and sprint backlogs as required.

• Initiate, develop, and maintain effective relationships and engagement with owners and stakeholders, dispersed across the globe.

• Build and maintain delivery teams, ensuring they are motivated, collaborating, and working well, ensuring they focus the team on what is most important to the delivery of products and services.

• Maintain high levels of delivery transparency by utilising real-time metrics and dashboards, ensuring stakeholders have a clear, data-driven understanding of team flow, team velocity, bottlenecks, and release forecasts.

• Move from Push style communications (sending plans on Monday and reports on Friday) to pull style transparency (stakeholders looking at live dashboards)

• Collaborate with third-party partners to ensure they are integrated into the team's Agile workflow and culture.

• Ability to maintain delivery pace.

• Varied knowledge and demonstrable experience of delivery in an Agile environment.

• Ability to liaise with senior management stakeholders, business users, PMO Programme level colleagues managing third party suppliers to deliver suitable solutions.

• Understand the fundamentals of the Agile framework (such as iterative development using incremental delivery).

• Experience of using formal planning tools to create delivery plans where appropriate (for example Miro, Jira, Confluence, Planner etc)

• Excellent verbal and written communication skills using various tools including Outlook, Word, Teams, Excel, and PowerPoint.

• Deep understanding of Kanban metrics (Lead Time, Cycle Time, Throughput) and how to use data to drive team improvement.

• Experience in conflict resolution and high-performance team dynamics.

• Fluency in English

• Current residency either in the UK or Poland with unlimited right to work.

• System Stability: Establishing a predictable delivery cadence.

• Continuous Improvement: Demonstrable reduction in Cycle Time and removal of recurring blockers.

• Transparency: Maintaining real-time, data-driven dashboards (e.g., Jira Control Charts) that provide stakeholders with a clear view of progress without needing manual status reports.

• Agile Maturity: Increasing the team's self-organisation capabilities, as evidenced by reduced dependency on the Lead for daily task allocation.

• Experience of leading, coordinating and organising remote teams across multiple

time zones in a collaborative environment.

• Demonstrates the ability to rapidly adapt and respond to changes and ability to prioritise.

• Experience of infrastructure, product and rollout projects is highly desirable and would be advantageous.

Degree level qualification or equivalent by experience

British council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are: Open and Committed; Expert and Inclusive; Optimistic and Bold.

Unit: English & Exams / Product / Delivery and Governance

Work style: hybrid

Pay band: 8

Annual salary range:

PLN 192,000 - 252,000 (Poland)

£38,000 - £46,000 (UK)