gem
Deal Desk Operations Manager
Fetch
Remote, USA
Full-time
Senior · 5+ years experience
Remote
USD 120000-141000 yearly / year
Discovered Today
Salesforce (SFDC)NetSuiteMission Control
Free
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Salesforce (SFDC)NetSuiteMission Control
Key Skills for This Role
Salesforce (SFDC)NetSuiteMission Control
Full Job Posting
- Review and operationalize complex and non-standard revenue generating agreements to ensure accurate setup across SFDC, NetSuite, billing, and revenue recognition systems.
- Partner with Sales and Finance teams to ensure deal structures are executable, scalable, and compliant before contract signature.
- Validate that negotiated deal terms can be cleanly configured and supported operationally within SFDC and NetSuite prior to contract execution.
- Ensure accurate billing setup, revenue recognition treatment, and downstream financial reporting for all deal types.
- Provide guidance to Sales teams on entering non standard deal structures into Salesforce to ensure proper accounting and operational execution.
- Perform credit evaluations on prospective partners and establish appropriate credit limits, billing terms, and payment terms.
- Continuously monitor partner accounts for ongoing credit risk and recommend adjustments as needed.
- Partner with Finance and Accounting leadership to mitigate operational and financial risk associated with customer agreements.
- Collaborate with Implementation, Systems Teams, Revenue Recognition, Billing, and other operational stakeholders to ensure partner campaigns are configured accurately, including markup, campaign overrides, budget caps, fraud buffers, discounts, and tier-based reductions aligned with executed contract terms before campaign go-live.
- Act as a key operational liaison between commercial and finance teams to ensure seamless execution throughout the Quote to Cash process.
- Own internal compliance and operational quality controls across all systems and departments involved in the Quote to Cash lifecycle.
- Ensure consistency and integrity of deal data across Salesforce, NetSuite, Mission Control, and other operational systems.
- Establish and maintain scalable processes for handling non-standard deals and evolving commercial structures.
- Drive continuous process improvement initiatives to improve accuracy, reduce operational risk, and increase efficiency.
- Manage and oversee two offshore Order Management resources responsible for accurately capturing and maintaining revenue generating agreements within internal systems.
- Establish quality standards, workflows, and performance expectations for offshore operational support.
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