Licensed Member Experience Associate

Requirements:

• Able to multitask– accessing systems, conversing with customers, and actively listening in real-time
• Active Property & Casualty insurance license preferred
• A minimum of one (1) year of call center experience
• Previous customer service experience required
• Ability to work through customer issues, sometimes complex, in a calm, focused manner
• Demonstrated success working in a remote environment
• Ability to interface with a wide range of customer types; demonstrating empathy and patience
• Attention to detail, able to communicate product-specific information in a factual and influential way
• Excellent verbal, interpersonal, and written communication skills
• Able to anticipate needs, innovate and flourish in a high-volume, fast-paced environment
• Proficient in applications such as phone applications, G-Suite applications, and various Internet browsers
• Bachelor’s degree preferred
• Work From Home Set Up:
• Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)=
• A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
• Office space must be large enough to accommodate two 19” monitors, laptop, mouse, keyboard, phone and headset
• Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home
• Compensation:
• The pay range for this position is $23.00-25.00 on a full-time basis
• Along with base salary, your position may qualify for additional bonuses
• Benefits & Perks:
• At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.
• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
• Highly competitive 401(k) matching
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)
• If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs.
• Recruiting Fraud Alert
• At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.
• EEO Statement
• Fetch is proud to be an equal opportunity employer.
• We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.
• If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com
• Read our Privacy Notice for California Residents