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Key skills for this role
Develop, validate, deploy, and monitor advanced analytical, machine learning, and Generative AI solutions for Customer Care operations.
Partner with Customer Care, Collections, Billing, Workforce Management, Technology, and business leadership teams.
Own the lifecycle of analytical and AI solutions from problem definition and data acquisition through deployment, monitoring, governance, and adoption.
Develop, validate, deploy, and monitor advanced analytical, machine learning, and Generative AI solutions for Customer Care operations.
Partner with Customer Care, Collections, Billing, Workforce Management, Technology, and business leadership teams.
Own the lifecycle of analytical and AI solutions from problem definition and data acquisition through deployment, monitoring, governance, and adoption.
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