Data & ERP Manager

Location and Employment

• The role is Dubai based.
• The contract type is permanent and full-time.
• The department is Technical Department / IT Management.
• The position requires professional proficiency in English and French.

Role Overview

ERP Platform Management

• Own the functional and technical ERP roadmap while balancing business requirements, technical debt, and platform upgrades.
• Lead ERP configuration and functional improvements across finance, purchasing, inventory, sales, projects, and HR modules.
• Plan upgrades and migrations, coordinate regression testing, and manage cut-over and rollback strategies.
• Manage relationships with ERP publishers, integrators, and functional consultants.
• Ensure production platform availability and performance with infrastructure and development teams.

Data Governance and Quality

• Define and enforce master data ownership, naming conventions, referential integrity, lifecycle management, and archiving rules.
• Implement automated checks for duplicate, inconsistent, and incomplete records.
• Maintain the data dictionary and data-flow mappings between the ERP and surrounding applications.
• Establish data retention and processing rules and support compliance with GDPR and equivalent frameworks.

Integration and Automation

• Design, build, and maintain integrations with identity systems, collaboration tools, field applications, financial systems, and third-party APIs.
• Automate imports, reconciliations, batch processing, scheduled synchronizations, and business workflows.
• Ensure traceability, monitoring, auditability, and error handling across automated data flows.
• Work with development teams to implement scalable automation solutions.

Reporting and Analytics

• Build and maintain the reporting and analytics layer, including operational dashboards, management KPIs, financial reporting, and activity reporting.
• Define relevant indicators with business owners and establish a reliable single source of truth.
• Conduct ad hoc analyses for management decisions, budget preparation, and performance reviews.
• Promote self-service data access while maintaining governance and accuracy.

Support and Improvement

• Organize ERP support and manage the qualification, prioritization, and resolution of user requests and incidents.
• Train key users, support ERP adoption, and maintain functional documentation and operating procedures.
• Report on platform availability, service quality, and roadmap progress.
• Maintain technology watch across ERP, data engineering, automation, and analytics and recommend improvements.

Experience and Qualifications

• Minimum 5 years of experience in ERP management, ERP implementation, or data management.
• Master's degree or equivalent in Information Systems, Computer Science, Engineering, Management Information Systems, or a related discipline, or equivalent professional experience.
• Proven experience leading a complete ERP implementation, migration, or major version upgrade.
• Strong understanding of business processes and their translation into ERP solutions.
• Experience working with business and technical stakeholders.

Technical Skills

• Strong knowledge of ERP processes including order-to-cash, procure-to-pay, inventory, project costing, and accounting.
• Strong knowledge of SQL, relational databases such as PostgreSQL, REST APIs, webhooks, ETL or iPaaS tools, and automation platforms.
• Knowledge of BI and reporting tools such as Power BI, Metabase, or Superset.
• Knowledge of Python or equivalent scripting languages, Linux, version control, and deployment practices.
• Strong knowledge of data governance, master data management, reporting, analytics, and data quality management.

Role Evolution