Data Analyst (Operations Intelligence & Strategy)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Define key operational metrics, conduct cohort analyses, ensure data quality, and support leadership with ad-hoc analysis; strong SQL and KPI experience required.
Key Skills for This Role
Full Job Posting
Overview
- As a Tapster you will:
- Define the criteria and formulas for all key Ops metrics acceptance rates, chargeback ratios, onboarding TTL, KYC queue age, SLA breach rates, dispute resolution times, and more
- Work with the Ops leadership team to design new KPIs when new domains or functions are added
- Review existing dashboards and reports to identify measurement inconsistencies, formula errors, or misleading representations
- Guide the React Native Engineers and product teams on how to build data pipelines and dashboard visualisations that correctly reflect defined formulas
- Produce cohort analyses comparing merchant segments, market performance, BIN group behaviour, or time-period comparisons
- Define segmentation logic which merchants go into which cohort, what counts as an 'active' merchant, what defines a 'failed' transaction
- Develop and maintain a Metrics Dictionary: a living document that defines every metric Ops reports, including formula, data source, refresh frequency, and known limitations
- Validate data quality working with Engineering to identify data gaps, duplicate entries, or incorrect event tracking that affects report accuracy
- Support leadership sessions with ad-hoc analysis pulling specific data cuts to answer leadership questions that go beyond standard dashboards
- Work with GRC and Finance to ensure Ops metrics align with regulatory reporting requirements and financial reconciliation standards
Key Deliverables
- Metrics Dictionary: Complete documentation of every Ops KPI formula, source, owner, refresh rate
- Dashboard Review: Monthly review of all active Ops dashboards for accuracy and consistency
- Cohort Analysis: Quarterly cohort performance reports across merchant segments and markets
- Ad-hoc Analysis: Turnaround within 48 hours for leadership-requested data cuts
- Data Quality Report: Quarterly report on data quality issues affecting Ops reporting
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Tap Payments
Business Development Expert
Riyadh, KSA
About Tap Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to...
Business Development Expert
الرياض, KSA
Tap Payments seeks a Business Development Expert in Riyadh to lead and mentor a team, identify promising merchants, and sell cross-border payment solutions. The role involves cold calling, presentations, and nurturing ke
Network Expert
EgyptSaudi ArabiaPakistan, KSA
Design and manage scalable network architectures, automate provisioning, optimize networking components, and ensure high availability in cloud environments.
Merchant Experience Consultant
Riyadh, KSA
Tap Payments is seeking a Merchant Experience Consultant to provide quality customer care via inbound calls, chat, and email. The role involves resolving customer inquiries, raising support tickets, and maintaining a pos
Merchant Experience Consultant
الرياض, KSA
About Tap Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. The Operations te
Finance Operations Expert
Riyadh, KSA
Perform reconciliations, ensure timely refunds, conduct internal controls, and maintain relationships with banks while possessing strong financial software skills.
Finance Operations Expert
الرياض, KSA
About Tap Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. The FinanceTeam G
Account Control Consultant
Dubai, UAE
About Tap Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. The Business Team
Business Development Expert
Riyadh, KSA
Business Development Expert
الرياض, KSA
Network Expert
EgyptSaudi ArabiaPakistan, KSA
Merchant Experience Consultant
Riyadh, KSA
Merchant Experience Consultant
الرياض, KSA
Finance Operations Expert
Riyadh, KSA
Finance Operations Expert
الرياض, KSA
Account Control Consultant
Dubai, UAE