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Data Analyst (Credit)
octoenergy
London, GBR
Full-time
Onsite
Discovered 1 weeks ago
SQLdata analyticscredit riskbusiness intelligence reportingfraud preventionmachine learning
Free
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SQLdata analyticscredit risk
Role Overview
Join Octopus Energy's credit risk team during a period of significant volatility in the energy sector.
The team combines data analytics, customer understanding, technology collaboration, and operational expertise to support customers struggling with energy bills.
Key Skills for This Role
SQLdata analyticscredit riskbusiness intelligence reportingfraud preventionmachine learning
Full Job Posting
About the role
Join Octopus Energy's credit risk team during a period of significant volatility in the energy sector.
The team combines data analytics, customer understanding, technology collaboration, and operational expertise to support customers struggling with energy bills.
What you'll do
- Manage customers who are struggling with their payments.
- Investigate data deeply to surface insight for decision making.
- Develop the reporting suite through BI tools and technology.
- Develop empathetic approaches for vulnerable customers.
- Create strategies to identify and prevent first-party and third-party fraud.
- Develop machine learning models and policies for sophisticated decisions.
- Identify opportunities and challenge existing KPIs, objectives, and strategy.
- Communicate complex data concepts and build relationships with Collections, Operations, Technology, Finance, and other stakeholders.
What you'll have
- Excellent SQL skills.
- A drive to solve problems using data.
- Two to five years of data analytics experience in a consumer-facing business.
Bonus skills
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