D365 CE Techno-Functional Consultant – Solution Architect

About The Role

*CRM Implementation & Configuration*

• Lead end-to-end implementation, configuration, and optimization of Dynamics 365 CRM modules including Customer Service, Customer Voice, and Field Service
• Ensure all Microsoft Dynamics CRM applications operate according to the Support SLA
• Conduct requirement gathering sessions with business stakeholders and translate functional needs into CRM solutions
• Configure business rules, workflows, Power Automate flows, security roles, and data models
• Perform Fit/Gap analysis to define solution design, architecture, integration design, migration approach, and non-functional requirements (e.g., performance)
• Interact with clients to understand business requirements, document them, and conduct business process analysis
• Support solution testing and assist with user acceptance testing

*Technical Development & Architecture*

• Customize the system using JavaScript, TypeScript, Power FX, C#, and .NET; develop custom connectors and plugins
• Build Power Apps solutions (Canvas and Model-Driven) to extend CRM functionality
• Design and implement cloud-native, microservices-based extensions for Dynamics 365
• Develop containerized solutions using Docker and deploy via Kubernetes orchestration (AKS, EKS)
• Implement serverless architectures using Azure Functions for workflow automation and event-driven processes
• Design and manage RESTful APIs, GraphQL APIs, OData endpoints, and API management solutions
• Integrate Dynamics 365 CRM with third-party applications including Payment Gateways, Custom Portals, Chatbots, and AI-powered assistants
• Implement service mesh architectures (Istio, Linkerd, Consul) to handle microservices communication
• Automate build, release, and deployment processes using Azure DevOps, GitHub Actions, Jenkins, or GitLab CI/CD
• Ensure high availability and scalability through autoscaling, load balancing, and failover strategies

*Data & API Management*

• Implement API security best practices: OAuth 2.0, OpenID Connect, JWT, API Gateway
• Work with Azure API Management, AWS API Gateway, or Kong API Gateway to optimize API performance
• Ensure efficient ETL (Extract, Transform, Load) processes for data synchronization between systems
• Design and manage event-driven architecture using Azure Event Grid
• Design and optimize data models, entity relationships, and database schema within Dataverse
• Develop Power BI dashboards and advanced analytics solutions for CRM insights
• Implement data migration strategies from legacy CRM systems using SSIS, Data Export Service, and Azure Data Factory
• Manage data security, privacy, retention policies, and compliance with regulatory standards
• *Project Leadership*
• Lead CRM transformation projects using Agile (Scrum, SAFe) or Waterfall methodologies
• Act as liaison between business stakeholders, technical teams, and executive leadership
• Define project roadmaps, timelines, budgets, and resource allocation plans
• Drive user adoption, change management, and training programs for CRM solutions
• Conduct risk assessments, mitigation strategies, and performance evaluations

Qualifications & Certifications

• University degree in Computing or Business
• English proficiency is mandatory
• **Mandatory:**
• Total 14+ years of proven end-to-end Dynamics CRM implementation experience; minimum 7 years with .NET, JavaScript, Power Apps, and Power Automate
• **Mandatory:**
• Microsoft Dynamics 365 Certified Solution Architect, Power Platform Solution Architect, Microsoft Certified Solutions Developer for Web Applications, Microsoft Certified in Managing Dynamics Implementations
• Strong knowledge of D365 CE modules: Sales, Customer Service, Field Service, Customer Voice
• Strong experience with custom plugin development and solution deployment processes; good understanding of Dynamics 365 Common Data Service and Common Data Model
• Experience with Agile, Waterfall, and DevOps methodologies
• Knowledge of .NET framework including ASP.NET and C# is a plus
• PMP certification is a plus