Customs Compliance Consultant

Job Description

About Us

About The Role

Customs Compliance Projects

• Support Reachdesk’s customs compliance work across import/export activity, customs documentation, product classification, valuation, country of origin, duties, and related operational controls.
• Review existing customs processes and help design, improve, and document scalable compliance procedures.
• Partner with internal teams and external logistics providers, customs brokers, carriers, and 3PLs to support compliant shipment flows and customs clearance.
• Help investigate and resolve customs issues such as holds, clearance delays, documentation gaps, or shipment exceptions.
• Assist with compliance for restricted items, sanctions-related considerations, and broader cross-border trade requirements where relevant.
• Identify compliance risks within current and proposed operating models, and recommend practical mitigations.

Cross-Functional Support

• Work closely with Operations, Logistics, Marketplace, Product, Legal, and Finance to embed customs compliance into day-to-day processes and project decisions.
• Support project work connected to new shipping lanes, markets, warehouse flows, sourcing models, or operational changes.
• Help create and maintain internal documentation, including SOPs, guidance notes, controls, process maps, and audit-ready records.
• Provide clear, practical guidance to internal stakeholders on customs-related requirements and best practices.

Data, Controls, and Documentation

• Support the maintenance and improvement of key customs-related data, including product classifications, origin information, shipment documentation standards, and related compliance records.
• Help assess whether tools, automation, or systems changes could improve customs compliance workflows and reporting.
• Assist with audit preparation, evidence gathering, remediation tracking, and general compliance project management where needed.

About You

• Significant experience in customs compliance, global trade compliance, import/export compliance, or a closely related cross-border trade role.
• Strong working knowledge of customs requirements, import/export controls, HS classification, valuation, duties, origin, and international shipment documentation.
• Experience working with customs brokers, freight forwarders, carriers, 3PLs, or other logistics partners.
• Comfortable operating in a project-based role where priorities may evolve and where you are expected to work independently.
• Able to spot risks, solve problems pragmatically, and balance compliance requirements with commercial and operational realities.
• Strong documentation and process-design skills, with the ability to turn ambiguity into clear and workable procedures.
• Confident working cross-functionally with legal, finance, operations, product, and external partners.
• Experience in e-commerce, logistics, supply chain, fulfilment, or other high-volume cross-border environments is strongly preferred.
• Familiarity with VAT or indirect tax concepts is helpful, but this role is primarily focused on customs compliance projects.

Working Arrangement

• 6-month contractor engagement, with the potential to extend on a month-to-month basis.
• Fully remote.
• Open globally, provided you can reliably overlap with London or New York working hours.

Perks & Benefits

• Competitive salary
• A super-friendly, collaborative working culture populated by fun and dedicated people
• We are an equal opportunity employer and value diversity at Reachdesk.
• We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic.
• *We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice.
• Please review it here.*

Job Details

About The Company

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