Customized Training Program Project Coordinator

Position Duties

• Program & Project Management Maintain expert knowledge of NCCCS Customized Training Program guidelines, ensuring all project activities, budgets, and reporting remain fully compliant. Lead end-to-end planning, scheduling, and execution of company-specific training initiatives in alignment with client agreements. Conduct comprehensive needs assessments with client leadership to identify skill gaps and design future workforce training programs. Monitor and manage individual project budgets, material requisitions, and vendor/partner connections. Track continuous improvement opportunities to enhance program delivery, strengthen cross-departmental collaboration, and support college performance metrics. Instructor Coordination & Quality Assurance Recruit, vet, and onboard qualified industry instructors for training sessions; identify and pursue instructor certification opportunities to expand the Industry Services course catalog. Issue instructor contracts and process purchase requisitions for all scheduled classes. Administer end-of-course evaluations, analyze performance data to identify instructional strengths and growth areas, and report findings to trainers and executive leadership. Administration & Compliance Maintain comprehensive electronic project records, ensuring class registrations, instructor contracts, and evaluation data are properly archived across the project lifecycle. Prepare and submit regular progress, compliance, and outcome reports to the Executive Director, VP of WCE and the NCCCS state office. Client Communication & Community Engagement Serve as the central point of contact between client companies, instructors, college departments, and executive leadership to ensure seamless communication. Represent Industry Services at campus and community events (e.g., National Manufacturing Day, facility tours, and outreach functions). Active participation in client planning sessions, departmental meetings, and assigned college committees. Institutional Commitment & Professional Development Foster an inclusive, supportive learning environment that values diverse backgrounds, perspectives, and experiences across students, staff, and industry partners. Complete required annual staff development hours (minimum 5 hours) and actively support overall college policies, mission, and strategic goals. Perform other duties as assigned by leadership. Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the Customized Training Program Project Coordinator will encourage a learning environment in which everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.

Program & Project Management

Administration & Compliance

Client Communication & Community Engagement

Institutional Commitment & Professional Development

Minimum Qualifications

• Required Education: Associate degree in Business Administration, Engineering Technology, Project Management, or a related field. Note: Equivalent combinations of education, specialized training, and relevant industry experience may be considered. Required kind and number years of work experience: Minimum of two (2) years of professional experience in training and development, project management, or business planning. Must have a demonstrated track record of managing administrative systems and supporting day-to-day organizational operations. Required knowledge, skills and abilities: Collaboration & Relationship Building: Proven ability to work productively with diverse stakeholders, including corporate clients, instructors, and cross-functional college departments, fostering an inclusive environment. Communication & Presentation: Exceptional verbal, written, and digital communication skills, with demonstrated confidence in delivering engaging presentations during meetings and client briefings. Project Management: Strong organizational and project management capabilities, including the ability to plan, prioritize, execute, and monitor complex training programs simultaneously. Software Proficiency: High level of competence in standard productivity tools: Microsoft Office Suite: Advanced skill in Word, Excel (Expert), and PowerPoint. Google Workspace: Proficient in Gmail, Google Drive, Docs, Sheets, Slides, Meet, Calendar, and Forms. CRM Systems: Knowledge of higher education Customer Relationship Management (CRM) platforms, specifically Slate, for tracking client interactions, project data, and communications. Banner, NCCCS utilizes to manage: Customized Training Programs (CTP): Tracking customized training projects, budget management, reporting, and instructor workflows. Required license or certificate: Possess a valid driver's license.

Required Education

Required kind and number years of work experience

Required knowledge, skills and abilities

• Collaboration & Relationship Building: Proven ability to work productively with diverse stakeholders, including corporate clients, instructors, and cross-functional college departments, fostering an inclusive environment.
• Communication & Presentation: Exceptional verbal, written, and digital communication skills, with demonstrated confidence in delivering engaging presentations during meetings and client briefings.
• Project Management: Strong organizational and project management capabilities, including the ability to plan, prioritize, execute, and monitor complex training programs simultaneously.
• Software Proficiency: High level of competence in standard productivity tools: Microsoft Office Suite: Advanced skill in Word, Excel (Expert), and PowerPoint. Google Workspace: Proficient in Gmail, Google Drive, Docs, Sheets, Slides, Meet, Calendar, and Forms.
• Microsoft Office Suite: Advanced skill in Word, Excel (Expert), and PowerPoint.
• Google Workspace: Proficient in Gmail, Google Drive, Docs, Sheets, Slides, Meet, Calendar, and Forms.
• CRM Systems: Knowledge of higher education Customer Relationship Management (CRM) platforms, specifically Slate, for tracking client interactions, project data, and communications.
• Banner, NCCCS utilizes to manage: Customized Training Programs (CTP): Tracking customized training projects, budget management, reporting, and instructor workflows.
• Customized Training Programs (CTP): Tracking customized training projects, budget management, reporting, and instructor workflows.

Required license or certificate

Other Qualifications

• Bachelor’s Degree, preferably in a business-related, manufacturing or engineering field.

Benefits

• Central Carolina Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our full-time employees. State Health Plan Health Care and Dependent Care Flexible Spending Accounts Dental Insurance Vision Insurance Additional Supplemental Insurances Disability Plan NC Retirement Plan Leave (Vacation, Sick, FMLA, Civil and Military, Education, and Voluntary Shared) Paid Holidays Prior State Service Verification Supplemental Retirement Plan Employee Assistance Program State Employees' Credit Union State Employees Association of NC (SEANC) Employee Discount Program **Please note: Most temporary (part-time or full-time) employees do not earn benefits.
• Central Carolina Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our full-time employees.
• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• State Employees' Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program