Customer Support Specialist

3) Client Support Specialist (Level 2) (12+ months)

Ideally, you have

Working Conditions

Work Schedule

• This is a full-time position of 40 hours per week, spread over 5 days. You will be assigned a specific schedule and working days. Our support team operates 24/7, with coverage provided:
• From 7:30 a.m. to 10:00 p.m. (regular shifts)
• From 10:00 p.m. to 7:30 a.m. (on-call shifts only)
• As such, candidates must:
• Be available Monday through Sunday, between 7:30 a.m. and 10:00 p.m. (based on team needs);
• Be open to working night shifts (10:00 p.m. to 7:30 a.m.), occasionally - a night shift bonus is offered.
• Details regarding shift assignment (including night and weekend shifts) will be explained during the interview.
• Please note : This role does not allow for evening-only or weekend-only schedules.
• Remote work and flexibility (supporting work-life balance)
• RRSP contribution
• Healthcare insurance from day one
• Paid time off : 3 weeks + 1 additional week between Christmas and New Year
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee , with initiatives to foster team cohesion, mental health, and employee well-being
• A company culture focused on transparency, collaboration, and innovation
• Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally
• With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.
• At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.
• MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program ( EEOP ). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.
• To better understand the self-identification process, please consult this guide .