Operations Coordinator - Technical Support

Contract: Permanent, full-time (40 hours per week)

Working model: Hybrid

Candidates must reside in the province of Quebec.

Fluency in French and English is required for the role

College diploma (DEC) or university degree in a related field.

3–5 years of experience in technical support, customer support, or an operations-focused role.

Strong Salesforce knowledge (power user experience is a significant asset).

Experience with generative AI tools (ChatGPT, Claude, etc.) and AI automation platforms.

Strong proficiency with Windows environments, Google Workspace, and office productivity tools.

Excellent analytical, problem-solving, and process improvement skills.

Strong written and verbal communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Excellent organizational skills and attention to deadlines.

Results-oriented team player with a proactive mindset.

Full professional proficiency in both French and English (written and spoken).

Remote work and flexibility

RRSP contribution

Healthcare insurance from day one

Paid time off: 3 weeks

An onboarding program to help you get familiar with our environment and the digital healthcare field

All IT equipment is provided, with additional gear if needed

Internal growth opportunities (promotions, internal mobility)

Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being

A company culture focused on transparency, collaboration, and innovation

Join a dynamic and innovative environment where your work directly contributes to improving Technical Support operations while helping modernize healthcare across Canada and internationally.

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program ( EEOP ). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide .