Customer Support Representative - Banking
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Key skills for this role
About the Role
LanceSoft Middle East is hiring a Contact Centre Agent for a banking client in Dubai on a 3-4 month contract. The role involves handling customer inquiries, providing digital and mobile banking support, and resolving issues.
Key Skills for This Role
Responsibilities
- Handle customer inquiries via contact centre
- Provide digital and mobile banking support
- Resolve customer issues and objections
- Navigate systems and applications to assist customers
Requirements
- Contact Centre / Customer Service experience
- Banking or Financial Services exposure (preferred)
- Digital and Mobile Banking support knowledge
- Call handling and objection management skills
- Customer issue resolution and troubleshooting
- Basic understanding of banking products and services
- Systems and application navigation
- CRM and telephony platform experience
- Digital channel and mobile app support
Full Job Posting
Job Title
- Contact Centre Agent Location: Dubai Duration: 3 4 months contract
Functional Skills
- Contact Centre / Customer Service experience
- Banking or Financial Services exposure (preferred)
- Digital and Mobile Banking support knowledge
- Call handling and objection management skills
- Customer issue resolution and troubleshooting
- Basic understanding of banking products and services
Technical Skills
- Systems and application navigation
- CRM and telephony platform experience
- Digital channel and mobile app support
- Basic troubleshooting and process guidance
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