Customer Support Executive-Store
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Customer Support & Issue Resolution: Serve as the first point of contact for merchants and customers, addressing queries and resolving issues promptly. Track complaints, provide status updates, and ensure all concerns are managed efficiently to maintain satisfaction.
Key Skills for This Role
Full Job Posting
Overview
- Customer Support & Issue Resolution: Serve as the first point of contact for merchants and customers, addressing queries and resolving issues promptly. Track complaints, provide status updates, and ensure all concerns are managed efficiently to maintain satisfaction.
- Customer Onboarding & Education: Guide new merchants and users through registration, KYC requirements, and app navigation. Deliver training sessions and clear instructions to help users understand platform features and complete transactions confidently.
- Customer Handholding & Experience: Offer personalized support to merchants and users, simplifying processes and encouraging adoption of digital payment solutions. Ensure a positive onboarding experience and build strong, ongoing relationships.
- Digital Channel Promotion & Support: Assist merchants and customers in utilizing digital channels for payments and account management. Encourage self-service options and provide guidance on maximizing the benefits of digital tools.
- Coordination & Escalation: Work closely with internal business and operations teams to streamline onboarding, activation, and settlement. Escalate unresolved issues to relevant departments and maintain accurate documentation of interactions and resolutions.
- Merchant Account Management: Identify, onboard, and activate new merchants to grow the digital payments network. Manage assigned merchant accounts to ensure consistent monthly remittances and transaction activity.
- Performance Monitoring: Monitor account performance, identify inactive or low-performing merchants, and implement recovery actions to boost engagement and transaction volumes.
- Reporting & Compliance: Track and report key metrics, maintain updated merchant data, and ensure compliance with internal policies and audit requirements.
- Perform any additional project, task or activities assigned/delegated by the Line Manager.
• High School Diploma
- Bachelor’s preferred
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at VodafoneThree
Sales Senior Executive
Doha, QAT
VodafoneThree seeks a Sales Senior Executive to lead day-to-day operations of entry point sales locations including airport kiosks, duty-free outlets, and border sales counters. The role focuses on achieving revenue, gro
Product Specialist
Doha, QAT
VodafoneThree seeks a Product Specialist in Doha to manage the end-to-end product lifecycle for mobile money app, merchant interfaces, and back office tools. Requires 5+ years of B2B or B2C product delivery experience an
Sales Senior Manager
Doha, QAT
VodafoneThree is seeking a Sales Senior Manager to deliver on sales commitments, build CXO relationships, and manage a sales team. The role requires 12+ years of B2B sales or account management experience, fluency in Eng
Fixed L1 Technical Support Advisor
Doha, QAT
VodafoneThree is seeking a Fixed L1 Technical Support Advisor in Doha to provide enterprise fixed and managed service complaint support. The role requires 5+ years of experience in fixed operations with telecom vendors/o
Digi Care Advisor
Doha, QAT
VodafoneThree is hiring a Digi Care Advisor to provide prompt customer service, resolve queries, and meet quality targets. The role requires 1-2 years of customer-facing experience, knowledge of telecommunications, chat,
Consumer Contact Centre Advisor
Doha, QAT
VodafoneThree is seeking a Consumer Contact Centre Advisor to handle customer enquiries, build relationships with premium clients, and achieve service level targets. The role requires a High School diploma, computer lite
Enterprise Business Development Manager
Doha, QAT
VodafoneThree is looking for an Enterprise Business Development Manager to manage partnerships strategy for direct sales channels, identify business development opportunities, and develop partnerships with key partners.
Fixed Installation Desk Advisor
Doha, QAT
VodafoneThree seeks a Fixed Installation Desk Advisor to coordinate fixed fibre and 5G service fulfilment, analyse testing reports, manage inventory, and support field teams. Requires 5 years of telecom experience, knowl
Sales Senior Executive
Doha, QAT
Product Specialist
Doha, QAT
Sales Senior Manager
Doha, QAT
Fixed L1 Technical Support Advisor
Doha, QAT
Digi Care Advisor
Doha, QAT
Consumer Contact Centre Advisor
Doha, QAT
Enterprise Business Development Manager
Doha, QAT
Fixed Installation Desk Advisor
Doha, QAT