Customer Support Executive

Meet individual and team KPIs relating to response times, quality, productivity, and customer satisfaction.

Maintain high standards of written communication across every customer interaction.

Manage multiple customer conversations simultaneously while maintaining accuracy and attention to detail.

Contribute ideas that improve team performance and enhance the overall customer journey.

Bachelor's degree or equivalent qualification.

1–5 years of experience in Customer Support, Customer Service, Customer Operations, or a similar customer-facing role.

Experience supporting customers through email and live chat.

Excellent written and spoken English communication skills.

Strong problem-solving, analytical, and decision-making abilities.

Excellent organisational skills with strong attention to detail.

Ability to thrive in a fast-paced, high-volume environment.

Good working knowledge of Google Sheets or Microsoft Excel.

Experience using customer support platforms such as Intercom, Zendesk, Freshdesk, or similar CRM tools.

A customer-first mindset with the ability to remain calm and professional under pressure.

Flexibility to work rotational shifts, including nights and weekends.

Experience working in a technology startup or other high-growth environment.

Previous experience supporting international customers.

Ability to identify opportunities for process improvement and operational efficiency.

Strong multitasking and prioritisation skills.

Comfortable working independently while collaborating with cross-functional teams.

Passion for delivering exceptional customer experiences.

Join one of the UK's fastest-growing technology and logistics companies.

Support customers across multiple international markets and gain global exposure.

Work in a collaborative, fast-paced environment where your ideas and contributions are valued.

Develop your career within an ambitious, high-growth international business.

Competitive salary with shift allowance.

Comprehensive health insurance coverage.

Excellent opportunities for learning, development, and career progression.

If you're passionate about delivering exceptional customer experiences, solving problems, and working with a fast-growing international company, we'd love to hear from you.