Operations - Senior Associate

Support the continued growth of Laundryheap’s London e-bike network.

Work with vendors and driver partners to encourage adoption and coordinate training.

Manage operational requirements including insurance, charging and battery logistics, maintenance, health & safety and utilisation.

Monitor e-bike performance and identify opportunities to improve efficiency.

Help develop repeatable processes that can support expansion into other urban locations.

Work closely with Operations, Customer Service, Product and Finance teams to keep delivery operations running smoothly.

Help resolve driver-related incidents and escalations, including accidents, vehicle damage, no-shows and customer-facing issues.

Support driver payment and operational queries.

Share recurring driver feedback and operational challenges with Product and Technology teams.

Identify opportunities to simplify, automate and scale existing logistics processes.

You’ll use operational data to understand what’s happening across the network and turn those insights into practical improvements.

Some of the areas you’ll monitor include:

Active driver supply vs. demand

Demand fulfilment

Driver retention and churn

Time to onboard

Driver ratings and CSAT

Delays and reschedules

Failures and cancellations

Shift acceptance and fill rates

Driver performance and benchmarking

Asset utilisation

Cost per task

Fleet utilisation and cost

3–5 years of experience in logistics, last-mile delivery, gig economy, driver operations or similar operational environments.

Experience working with a self-employed, contractor or gig workforce .

Strong analytical skills and confidence using Excel, Google Sheets and operational dashboards.

Experience working with external vendors and supporting negotiations around rates or SLAs.

Strong communication and relationship-building skills.

Good organisational skills with the ability to independently own work from start to finish.

Comfortable working in a fast-paced operational environment where priorities can change quickly.

Practical, proactive and solutions-focused approach.

Right to work in the UK without requiring sponsorship.

Experience using an ATS, particularly Fountain .

Understanding of UK self-employment and worker-status considerations.

Experience with e-bikes, e-cargo bikes or other micromobility operations.

Familiarity with London and its last-mile delivery landscape.

Experience supporting B2B or enterprise logistics operations.

By six months, we’d love to see you having made a measurable difference across our UK logistics network, including:

Driver supply consistently meeting demand across key zones and shifts.

Improved driver retention, engagement and quality.

Faster and more consistent driver onboarding.

Accurate and up-to-date driver documentation and compliance records.

Stronger vendor performance and clearer SLA tracking.

Better visibility and control of operational and fleet costs.

A growing, safe and well-utilised London e-bike operation.

More efficient and scalable driver and logistics processes.

This is a role where you’ll have real ownership and visible operational impact .

You’ll work closely with the people and partners who keep Laundryheap moving while having the opportunity to improve how our logistics network operates as we continue to scale.

If you enjoy solving operational problems, working with people, using data to make decisions and building better logistics processes , we’d love to hear from you.