workable
Operations Coordinator
Laundryheap
Bengaluru, IND
Full-time
Mid · 2+ years experience
Onsite
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Required Skills & Experience
- Bachelor’s degree or equivalent.
- 2–5 years of experience in operations, support, or logistics (preferably with international exposure).
- Proven experience in driver or agent onboarding (calls/video) and live operational environments.
- Excellent communication skills (verbal and written).
- Ability to manage high-pressure, fast-paced live environments with composure.
- Experience in night shifts/rotational shifts.
- Hands-on with email and chat support tools.
- Good proficiency in Google Sheets/MS Excel.
- Stakeholder management.
- Empathetic, proactive, and solution-oriented mindset.
Preferred Skills
- Prior experience in international support chat and voice (US/EU region preferred)
- Experience in startups, logistics, or last-mile delivery operations.
- Familiarity with live route planning tools and CRM systems.
- An analytical mindset and comfort with operational data.
- Demonstrated ability to work independently and also well within a team.
Work Schedule
- 9-hour shifts (8 working hours + 1-hour break)
- 5 days a week (2 week-offs based on rota)
- Rotational shift timings, including night shifts.
- Office-based role in Bengaluru
Why Join Us?
Be part of a high-growth, international startup that values innovation and ownership.
Opportunity to work with global teams and make a real impact in day-to-day logistics.
Flat team structure with high visibility and quick growth potential.
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