Customer Support (Escalations)

Identify recurring customer pain points and share actionable insights with internal teams.

Recommend process improvements that reduce future escalations and improve customer satisfaction.

Monitor customer trends and contribute to ongoing service improvement initiatives.

Achieve individual and team KPIs related to quality, productivity, customer satisfaction, and response times.

Maintain accurate case documentation and ensure compliance with internal processes.

Support the wider Customer Operations team whenever required.

Bachelor's degree or equivalent qualification.

Experience in Customer Support, Customer Operations, Customer Success, or Escalations within fast-paced environments.

Excellent spoken and written English communication skills.

Ability to confidently handle difficult customer conversations with professionalism and empathy.

Strong analytical and problem-solving abilities.

Exceptional attention to detail with a commitment to quality.

Ability to prioritise multiple tasks while maintaining high service standards.

Comfortable working in a fast-paced, dynamic environment.

Tech-savvy with the ability to quickly learn new systems and tools.

Willingness to work rotational shifts from our Bengaluru office.

Experience in e-commerce, logistics, consumer services, hospitality, or other customer-centric industries.

Exposure to claims management, complaint handling, or customer escalations.

Experience working with international customers.

Familiarity with CRM platforms and customer support tools.

Experience using Google Sheets or Microsoft Excel.

Join one of the fastest-growing global technology and logistics companies.

Work with international teams supporting customers across multiple countries.

Make a meaningful impact by improving customer experiences every day.

Collaborate in a supportive, ownership-driven environment where your ideas matter.

Competitive salary with shift allowance.

Comprehensive health insurance.

Excellent opportunities for career growth and professional development.

If you're passionate about solving problems, delivering exceptional customer service, and working in a fast-paced global environment, we'd love to hear from you.