Customer Support/data entry
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Key skills for this role
About the Role
The company is seeking a Customer Support and Data Entry specialist to manage customer information, respond to inquiries, and maintain data integrity. The role involves using CRM systems, generating reports, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Accurately input and manage customer information, order details, and service requests into CRM system
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Verify and update customer records, ensuring data integrity and compliance with privacy policies
- Generate reports on customer interactions, data trends, and support ticket resolutions
Requirements
- Experience in customer support and data entry
- Proficiency with CRM systems
- Strong attention to detail and communication skills
Full Job Posting
Key Responsibilities
- Accurately input and manage customer information, order details, and service requests into our CRM system with meticulous attention to detail.
- Respond promptly and professionally to customer inquiries via phone, email, and chat, resolving issues efficiently and ensuring customer satisfaction.
- Verify and update customer records, ensuring data integrity and compliance with privacy policies.
- Generate reports on customer interactions, data trends, and support ticket resolutions to inform business decisions.
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