Customer Support Associate - Remote Assistance Process

Avidbots India Pvt Ltd is seeking a dedicated and enthusiastic Customer Care Associate to join our Remote Assistance Process team.

As a Customer Care Associate, you will be responsible for assisting our robots remotely and ensuring they efficiently clean our customers' areas.

This is an excellent opportunity for recent graduates who are passionate about technology and customer service to start their careers with a dynamic and innovative company.

Monitor and assist robots in real-time to ensure they perform cleaning tasks effectively and efficiently.

Respond promptly to customer inquiries and provide support through various communication channels (email, chat, phone).

Troubleshoot and resolve technical issues related to robotic operations.

Provide customers with accurate information and solutions to their queries.

Collaborate with the technical team to escalate and resolve complex issues.

Document and maintain records of customer interactions and technical issues.

Continuously improve knowledge of company products and services to provide better assistance.

Bachelor's degree in any discipline.

Strong problem-solving skills and attention to detail.

Excellent communication skills, both written and verbal.