Customer Support Associate (Part-time)

Qualifications

• High school diploma or equivalent required.
• Previous customer service or SaaS support experience preferred but not required.
• Experience in a professional, office, or corporate customer service environment is a plus.
• Comfortable using CRM systems, working across multiple platforms, and using phone-based support tools.
• Willing and able to follow established procedures and handle sensitive information with care.

This role may be a good fit for you if you enjoy

Location

• This role is primarily remote, US-based, and operates in EST hours.
• This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

About us

Benefits

• Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.
• Equal Employment Opportunity Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.
• Reasonable Accommodations If you require a reasonable accommodation during the application or interview process, please contact us at careers@foley.io
• Employment Status Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.
• Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Privacy Policy: Please see our Applicant Privacy Policy for more information on how Foley processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.