Customer Support Agent-KSA
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Key skills for this role
About the Role
Invygo seeks a Customer Support Specialist to deliver world-class customer experience via calls, chats, and email. Requires 3+ years experience, native English, and proficiency in Freshdesk, Freshcat, or Ziwo.
Key Skills for This Role
Responsibilities
- Respond professionally to customer inquiries via email, phone, or chat
- Provide accurate information about products, services, and policies
- Resolve customer complaints and ensure satisfaction by coordinating with relevant departments
- Maintain detailed records of customer interactions and feedback
- Proactively identify areas for improvement in the customer support process
- Assist in onboarding new customers and guiding them through the rental process
Requirements
- Minimum 3 years in a customer support role
- Native proficiency in English (verbal and written)
- Proficient in Freshdesk, Freshcat, Ziwo or similar software
- Must be able to work from the office
Full Job Posting
Role Overview
- As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets.
- You are a brand champion, with incredible problem solving skills and are not afraid of difficult questions.
- You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth & development.
What You Will Do
- Respond professionally to customer inquiries via email, phone, or chat
- Provide accurate information about products, services, and policies
- Resolve customer complaints and ensure satisfaction by coordinating with relevant departments
- Maintain detailed records of customer interactions and feedback
- Proactively identify areas for improvement in the customer support process
- Assist in onboarding new customers and guiding them through the rental process
Requirements
- Experience: Minimum of 3 years in a customer support role
- Language Skills: Native proficiency in English (verbal and written)
- Technical Skills: Proficient in Freshdesk, Freshcat, Ziwo or similar software
- Work Arrangement: Must be able to work from the office
- Interpersonal Skills: Excellent communication and problem solving abilities
- Customer Focus: A positive attitude and passion for delivering exceptional customer experiences
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