Customer Support Agent (English Speaking)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
A gaming company is looking for a Customer Support Agent to handle player inquiries via email and tickets. You will resolve issues and improve support processes. Requires 1+ year B2C customer support experience and excellent English skills.
Key Skills for This Role
Responsibilities
- Serve as the primary contact for customer inquiries, handling incoming emails and support tickets in a timely and professional manner.
- Investigate and resolve player issues efficiently while maintaining a high standard of service quality and empathy.
- Support the continuous improvement of customer support workflows and internal processes.
- Collaborate with team members to ensure consistent communication and knowledge sharing across the support function.
Requirements
- At least 1 year of experience in B2C customer support or a similar client facing role.
- Excellent written and spoken English communication skills.
- Strong problem solving abilities with a service oriented and customer first mindset.
- Comfortable working in a fully remote, international environment.
- Passion for gaming is strongly preferred.
- Ability to manage time effectively and work independently with minimal supervision.
- Candidates located near the CET time zone are preferred.
Full Job Posting
Role Overview
- This position is listed on behalf of a partner company.
- You will join a global remote support team dedicated to delivering outstanding assistance to players across a wide range of games.
- You will act as the first point of contact for customer inquiries.
- The environment is fully remote, highly international, and built on trust, autonomy, and collaboration.
Accountabilities
- Serve as the primary contact for customer inquiries, handling emails and support tickets.
- Investigate and resolve player issues efficiently.
- Support continuous improvement of customer support workflows.
- Collaborate with team members for consistent communication.
Requirements
- At least 1 year of experience in B2C customer support.
- Excellent written and spoken English.
- Strong problem solving abilities.
- Comfortable working in a fully remote, international environment.
- Passion for gaming is strongly preferred.
- Ability to manage time effectively.
- Candidates near CET time zone preferred.
Benefits
- Fully remote first working environment.
- Flexible working hours.
- Opportunity to work with colleagues from more than 20 countries.
- Flat hierarchy with collaborative culture.
- Access to online language learning classes.
- Stable environment within a long term gaming company ecosystem.
- Backed by Embracer Group.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Jobgether
Technical Recruiter / Talent Acquisition Partner
Abu Dhabi, UAE
Jobgether is looking for an experienced Technical Recruiter / Talent Acquisition Partner based in the UAE to manage end-to-end recruitment across technology, engineering, and business functions. The role offers remote wo
Userplane Protocol Stack Engineer
Abu Dhabi, UAE
Jobgether is hiring a Userplane Protocol Stack Engineer for a partner company in the UAE. The role involves designing, developing, and supporting network communication solutions using TCP/IP, Kubernetes, cloud platforms,
DOTNetCore developers
Abu Dhabi, UAE
Jobgether is hiring a .NET Core Developer for a partner company in the UAE. The role involves designing, building, and integrating secure, scalable platforms using .NET Core, REST, gRPC, and event-driven architectures. R
Freelance Recruiter (Global Recruitment Partner)
Abu Dhabi, UAE
We are seeking an experienced Freelance Recruiter to manage end-to-end sourcing and placement across multiple industries. You will source, screen, and engage candidates using LinkedIn, Boolean search, and professional ne
Talent Sourcer (Freelance)
Abu Dhabi, UAE
We are looking for a freelance Talent Sourcer based in the UAE to identify and engage exceptional candidates using innovative sourcing strategies. You will build talent pipelines, conduct market mapping, and screen candi
International Creative Writer with French
Abu Dhabi, UAE
We are looking for a freelance International Creative Writer with native French skills to craft engaging dialogues for a virtual assistant. You will write, edit, and localize conversational content, ensuring cultural rel
Head of Product (Core/PAM)
Abu Dhabi, UAE
Jobgether seeks a Head of Product to define product vision and strategy for a Player Account Management (PAM) platform in the iGaming industry. This remote leadership role requires 7+ years of product management experien
Software Craftsperson/Node.js/React.js/AI
Abu Dhabi, UAE
A remote opportunity for a software engineer passionate about building high-quality, scalable systems using Node.js, React.js, and AI-powered tools. You will take full-stack ownership, apply software craftsmanship practi
Technical Recruiter / Talent Acquisition Partner
Abu Dhabi, UAE
Userplane Protocol Stack Engineer
Abu Dhabi, UAE
DOTNetCore developers
Abu Dhabi, UAE
Freelance Recruiter (Global Recruitment Partner)
Abu Dhabi, UAE
Talent Sourcer (Freelance)
Abu Dhabi, UAE
International Creative Writer with French
Abu Dhabi, UAE
Head of Product (Core/PAM)
Abu Dhabi, UAE
Software Craftsperson/Node.js/React.js/AI
Abu Dhabi, UAE