Customer Success Specialist
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Key skills for this role
About the Role
We are seeking a highly motivated, proactive, and results-driven Customer Success Specialist to join our team. This role combines clinical expertise with customer success respon.
Key Skills for This Role
Responsibilities
- Build and maintain strong relationships with clinical accounts
- Proactively engage with clinical users to gather, extract, and validate data
- Review and parse complex EHR records to document clinical data
- Monitor user data collection and device performance
- Collaborate with cross functional teams to optimize workflows
- Develop documentation and processes for data collection workflows
Requirements
- Proactive and results driven mindset
- Clinical knowledge and technical adaptability
- Ability to manage multiple accounts simultaneously
Full Job Posting
Overview
- We are seeking a highly motivated, proactive, and results driven Customer Success Specialist to join our team.
- This role combines clinical expertise with customer success responsibilities, serving as the vital link between our clinical users (doctors and nurses) and our AI development efforts.
- The successful candidate will proactively engage with healthcare providers to gather and extract data, ensure complete and robust datasets for AI model development, maintain strong relationships with clinical accounts, and provide ongoing support for device implementation.
- This position requires someone who thrives in a fast paced environment, can manage multiple accounts simultaneously, and possesses both clinical knowledge and technical adaptability.
Key Responsibilities
- Build and maintain strong relationships with clinical accounts, serving as the primary point of contact for data collection used in AI model development efforts.
- Proactively engage with clinical users (doctors and nurses) to gather, extract, and validate data for patients that used the Stream Platform.
- Review and parse complex EHR records to extract, document, and label relevant clinical data and patient medical histories.
- Utilize software platforms to gather, manage, and analyze clinical data.
- Own and monitor user data collection and ongoing device performance, proactively following up with external users and internal teams to ensure timely data entry and issue resolution.
- Collaborate with cross functional teams to optimize workflows for cohort development and data labeling.
- Develop documentation and processes to optimize data collection workflows.
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