Customer Success Specialist - KSA
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Key skills for this role
About the Role
Align Technology seeks a Customer Success Specialist in Riyadh to support dental professionals using the Invisalign system. The role involves managing post-sales relationships, providing training, and collaborating with cross-functional teams.
Key Skills for This Role
Responsibilities
- Manage post sales customer interactions and ensure a high quality customer experience
- Respond to inquiries, resolve issues, and provide timely, professional support
- Build and maintain long term relationships with customers
- Deliver product training and education, including on site sessions when required
- Act as the Voice of the Customer by identifying trends and sharing feedback internally
- Collaborate with cross functional teams including Sales, Marketing, Clinical, Operations, and Logistics
- Maintain accurate records of customer interactions in internal systems (e.g., Salesforce)
- Contribute to initiatives aimed at improving customer satisfaction and business performance
Requirements
- Bachelor’s degree or equivalent experience
- 1–3 years of experience in Customer Success, customer support, or a related field
- Fluency in English and Arabic
- Strong communication, interpersonal, and relationship building skills
- Analytical mindset with strong problem solving abilities
- Ability to manage priorities and work both independently and within a team
- Comfortable working with digital tools and systems
Full Job Posting
Description
- We are looking for a Customer Success Specialist to support dental professionals using the Invisalign system.
- In this role, you will be responsible for managing post sales customer relationships, ensuring a seamless experience, and helping clients maximize the value of our products and services.
- This position goes beyond traditional customer support. You will act as a trusted partner to our customers, collaborating across multiple internal teams and contributing to continuous improvement initiatives.
Key Responsibilities
- Manage post sales customer interactions and ensure a high quality customer experience
- Respond to inquiries, resolve issues, and provide timely, professional support
- Build and maintain long term relationships with customers
- Deliver product training and education, including on site sessions when required
- Act as the Voice of the Customer by identifying trends and sharing feedback internally
- Collaborate with cross functional teams including Sales, Marketing, Clinical, Operations, and Logistics
- Maintain accurate records of customer interactions in internal systems (e.g., Salesforce)
- Contribute to initiatives aimed at improving customer satisfaction and business performance
Skills, Knowledge & Expertise
- Bachelor’s degree or equivalent experience
- 1–3 years of experience in Customer Success, customer support, or a related field
- Fluency in English and Arabic
- Strong communication, interpersonal, and relationship building skills
- Analytical mindset with strong problem solving abilities
- Ability to manage priorities and work both independently and within a team
- Comfortable working with digital tools and systems (experience with Salesforce or SAP is a plus)
- Willingness to learn and develop in a dynamic environment
Job Benefits
- Opportunity to work in a global, innovative medical technology company
- International environment with collaboration across EMEA teams
- Exposure to a growing and impactful industry
- Access to learning and development programs
- Health and well being initiatives
- Employee discounts on Invisalign products
- Inclusive and collaborative workplace culture
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