Customer Success Specialist
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Key skills for this role
About the Role
Midis Group seeks a Customer Success Specialist to act as an advisor, building long-term relationships to drive customer satisfaction, retention, and growth. The role involves managing customer relationships, addressing service issues, conducting business reviews, and identifying upselling opportunities.
Key Skills for This Role
Responsibilities
- Own the customer relationship and manage internal and external stakeholder relationships
- Address customer service issues and escalate complaints for quick resolution
- Conduct regular business reviews and customer check ins
- Track customer usage, engagement, and satisfaction metrics
- Identify opportunities for upselling or cross selling additional products
- Collaborate with Sales, Support, Product, and Professional Services teams
- Maintain accurate customer records in CRM system
- Prepare periodic reports to relevant stakeholders
Requirements
- Bachelor's degree in Business Administration or related field
- 1 2 years of experience in Customer Success, Account Management, Customer Support, or a customer facing role
- Strong relationship management skills
- Ability to identify customer needs and support product adoption
Full Job Posting
Job Scope
- The Specialist Customer Success will act as an advisor to the customer, building long term relationships to drive customer satisfaction, retention, and growth. Ensures service excellence and timely complaint management aiming at customer retention.
Main Duties and Responsibilities
- Owns the customer relationship and actively manages the internal and external stakeholder relationships at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions.
- Address customer service issues, escalate complaints ensuring appropriate teams are engaged for quick resolution.
- Conduct regular business reviews and customer check ins.
- Track customer usage, engagement, and satisfaction metrics.
- Identify opportunities for upselling or cross selling additional products.
- Supports collaboration across Sales, Support, Product, and Professional Services to ensure continuity and strategic alignment.
- Maintain accurate customer records and activities in the CRM system.
- Prepare periodic reports to the relevant stakeholders.
Position Requirements
- Bachelor’s degree in Business Administration or any other related field
- 1–2 years of experience in Customer Success, Account Management, Customer Support, or a customer facing role.
- Strong relationship management skills with the ability to engage customers proactively.
- Able to identify customer needs, support product adoption, uncover upselling opportunities, and manage customer escalations.
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