Customer Success Representative

We hire for potential as much as experience. If this role excites you but you don’t check every box, we still want to hear from you. At Prophix, people who ask good questions, adapt quickly, and bring a fresh perspective often make the biggest impact.

Required Qualifications

Demonstrated experience in a customer-facing role, such as Customer Success, Account Management, or a related field with a track record of managing multiple accounts simultaneously.

Strong analytical skills with the ability to interpret customer data, identify trends, and translate insights into actionable plans.

Comfortable engaging with senior stakeholders including CFOs, VPs, and finance leaders, with the confidence to communicate clearly and credibly at all levels.

Excellent organizational and time management skills, with the ability to prioritize across a large, varied book of business.

Strong written and verbal communication skills in both English and French; professional proficiency in both languages is required.

Must be legally entitled to work in the country where the role is posted.

Comfortable using AI tools responsibly to support tasks such as research, drafting, or data review.

Curious, adaptable, and genuinely passionate about customer success with an eagerness to grow, take ownership, and try new approaches.

Preferred Qualifications

Academic or practical knowledge of Accounting and/or Financial concepts, such as planning, budgeting, forecasting, or consolidation, is a strong asset.

Professional proficiency in German, Italian, or Dutch.

Prior experience working with CPM, FP&A, or ERP platforms (e.g., Prophix, Anaplan, Vena, Planful, or OneStream).

Experience working in a SaaS or technology environment where product adoption and renewal metrics are core to the role.

Familiarity with customer success platforms or CRM tools used to track engagement, health scores, and account activity.

30 days: You know our platform, our customers, and how your team operates. You’ve completed onboarding and are contributing to live work.

90 days: You’re working independently, owning deliverables end to end, and building relationships across functions and regions.

6 months: Your fingerprints are on something real. You’ve improved a process, shipped something meaningful, or earned a seat at the table on a decision that matters.

Joining Prophix means working across borders every day with colleagues in EMEA, North America, and beyond. You’ll build experience across functions and regions that most roles simply don’t offer. We respect work life balance standards, support flexible working, and believe that people do their best work when they have real ownership and the space to think. Our values are Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation. These are how we hold ourselves accountable, not just something we put in a presentation. We respect the right to disconnect and operate in line with local legislation in every market we work in.

What’s Included for You?

A competitive salary package. Details are shared at the first stage of the interview process as we believe in transparent and fair compensation.

Hybrid set-up with flexible working hours

A comprehensive benefit package tailored to each location

Professional development support and financial assistance for learning

Total Wellness Benefit

Social events, team activities, and opportunities to build community

Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives

Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next

If you’re looking for a place where your work touches real products, real customers, and real decisions, and where your career can grow in the direction you choose. We would love to meet you. Apply and let’s talk about what’s possible.

Equal Opportunities & Inclusion

Accessibility & AI Transparency Prophix is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences, and identities, and are committed to creating an inclusive environment where everyone can do their best work. If you require any adjustments during the recruitment process, please let us know.

Accessibility & AI Transparency

Prophix promotes an accessible hiring process. If you need accommodation at any stage, we’ll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we’ll be happy to accommodate.