Customer Success Manager

We hire for potential as much as experience. If this role excites you but you don’t check every box, we still want to hear from you. At Prophix, people who ask good questions, adapt quickly, and bring a fresh perspective often make the biggest impact.

Required Qualifications

5+ years of experience in Customer Success, Account Management, or a related customer-facing role within SaaS or enterprise software

Proven ability to build and sustain executive-level relationships, including with CFOs, VPs of Finance, and senior stakeholders, and lead strategic conversations at that level

Strong analytical skills with the ability to interpret account data, identify trends, and translate insights into proactive actions that drive retention and growth

Demonstrated ability to manage a complex, high-volume book of business with a high degree of autonomy and strong organizational discipline

Exceptional communication and presentation skills, with the ability to tailor messaging for executive audiences and deliver compelling business reviews

Comfortable using AI tools responsibly to support tasks such as research, drafting, and data review, with a curiosity and openness to adopting new tools as they evolve

Collaborative mindset and confidence to work effectively across all levels of an organization

Able to learn new tools and adapt as technology and workflows evolve.

Curious, open to new approaches, and motivated to continuously improve.

Must have the right to work in Australia without sponsorship

Preferred Qualifications

Knowledge of accounting and financial concepts, including planning, budgeting, forecasting, or consolidation, is strongly preferred

Experience working with CPM, EPM, or FP&A software is a significant asset

Familiarity with platforms such as Prophix, Anaplan, Vena, Planful, or OneStream

Experience navigating complex commercial negotiations and executive escalations within a renewal or expansion context

Background working with mid-market or enterprise finance teams, with an understanding of how finance leaders evaluate and measure technology value

30 days: You know our platform, our customers, and how your team operates. You’ve completed onboarding and are contributing to live work.

90 days: You’re working independently, owning deliverables end to end, and building relationships across functions and regions.

6 months: Your fingerprints are on something real. You’ve improved a process, shipped something meaningful, or earned a seat at the table on a decision that matters.

Working at Prophix in Australia means you’re connected to a genuinely global operation, not a satellite office with limited scope. You’ll collaborate across functions and time zones, work directly with customers in different industries, and build the kind of broad experience that accelerates a career. We’re direct about how we work: hybrid arrangements are defined per role, we invest in professional development, and we believe good people deserve real ownership from day one. Our values are Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation, and these are what we actually use to make decisions.

What’s Included for You?

Hybrid set-up from our central Perth office with flexible working hours

Co-funded gym membership, mobile, plan, home broadband and home office equipment allowance

Birthday leave, extended leave, and mini sabbatical options for long-serving employees

Employee & Family Assistance Programme access

Professional development support and financial assistance for learning

Social events, team activities, and opportunities to build community

Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives

Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next

If you’re looking for a place where your work touches real products, real customers, and real decisions, and where your career can grow in the direction you choose. We would love to meet you. Apply and let’s talk about what’s possible.

Equal Opportunities & Inclusion

Prophix is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences, and identities, and are committed to creating an inclusive environment where everyone can do their best work. If you require any adjustments during the recruitment process, please let us know.

Accessibility & AI Transparency

Prophix promotes an accessible hiring process. If you need accommodation at any stage, we’ll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we’ll be happy to accommodate.