Customer Success Manager
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Key skills for this role
About the Role
The role involves guiding enterprise customers through adoption journeys, driving automation transformation, and fostering strategic relationships while ensuring operational exc.
Key Skills for This Role
Responsibilities
- Own and orchestrate the customer's end to end adoption journey, building comprehensive value delivery plans
- Establish and run governance cadence including operational syncs, steering forums, and quarterly business reviews
- Serve as primary point of contact and trusted advisor, cultivating strategic relationships with executives
- Define, track, and realize customer value by monitoring KPIs, ROI, savings, and productivity gains
- Drive adoption acceleration through workshops, enablement sessions, and consumption reviews
- Monitor consumption metrics and proactively prevent under consumption or over consumption
- Identify early warning signals and build mitigation plans
- Collaborate with cross functional teams including AI specialists, product, support, and services
- Stay current on industry trends and emerging technologies to share insights
Requirements
- Strategic thinker with deep understanding of professional services, adoption strategies, and organizational change management
- Proven track record of delivering impact to customers
- Executive presence and operational discipline
- Strong bias towards action and ability to navigate ambiguity
- Understanding of automation technologies and best practices
Full Job Posting
Your Mission
- This Dubai based role is for a Customer Success Manager who can be strategic with executives, precise with operating plans, and practical with customer adoption realities.
- Guide enterprise customers through post sales journeys and AI powered automation transformation programs.
- Be the strategic orchestrator who turns automation ambition into measurable business outcomes.
What You'll Do at UiPath
- Own and orchestrate the customer's end to end adoption journey, building comprehensive value delivery plans.
- Establish and run governance cadence including operational syncs, steering forums, and quarterly business reviews.
- Serve as primary point of contact and trusted advisor, cultivating strategic relationships with executives.
- Define, track, and realize customer value by monitoring KPIs, ROI, savings, productivity gains, and documenting success stories.
- Drive adoption acceleration through workshops, enablement sessions, automation days, and consumption reviews.
- Monitor consumption metrics (users, robots, AI Units, Platform Units) and proactively prevent under consumption or over consumption.
- Identify early warning signals such as low usage, weak sponsorship, or unclear roadmaps and build mitigation plans.
- Possess understanding of automation technologies and apply best operational, technical, and change management practices.
- Collaborate with cross functional teams including AI specialists, product, support, and services.
- Stay current on industry trends, emerging technologies, and automation best practices.
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