Customer Success Manager
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Key skills for this role
About the Role
UiPath seeks a Customer Success Manager in Dubai to guide enterprise customers through AI-powered automation transformations. You will own the end-to-end adoption journey, build value delivery plans, and drive measurable business outcomes.
Key Skills for This Role
Responsibilities
- Own and orchestrate the customer's end to end adoption journey, building comprehensive value delivery plans
- Establish and run governance cadence including operational syncs, steering forums, and quarterly business reviews
- Serve as primary point of contact and trusted advisor, cultivating strategic relationships with executives
- Define, track, and realize customer value by monitoring KPIs, ROI, savings, and productivity gains
- Drive adoption acceleration through workshops, enablement sessions, and consumption reviews
- Monitor consumption metrics and proactively prevent under consumption or over consumption
- Identify early warning signals and build mitigation plans to resolve issues
- Collaborate with cross functional teams including AI specialists, product, support, and services
- Stay current on industry trends and emerging technologies to share insights that drive customer innovation
Requirements
- Extensive experience in customer success roles with proven track record of driving customer satisfaction, adoption, and retention
- Experience in a high growth technology company, preferably in SaaS, automation, AI, or RPA space
- Strong leadership and team building skills with ability to inspire cross functional teams without direct ownership
- Excellent communication and interpersonal skills with executive presence
- Data driven mindset with ability to use data to make informed decisions
- Strategic thinking paired with bias to act in ambiguous customer situations
- Operational discipline and ability to manage multiple workstreams simultaneously
- Bachelor's degree in business, technology, or related field (MBA preferred)
- Fluency in English
Full Job Posting
Life at UiPath
- UiPath believes in the transformative power of automation to change how the world works.
- We are committed to creating category leading enterprise software that unleashes that power.
- We need people who are curious, self propelled, generous, and genuine.
Your Mission
- This Dubai based role is for a Customer Success Manager who can be strategic with executives, precise with operating plans, and practical with customer adoption realities.
- You will guide enterprise customers through post sales journeys and AI powered automation transformation programs.
- You will be the strategic orchestrator who turns automation ambition into measurable business outcomes for local customers.
What You'll Do At UiPath
- Own and orchestrate the customer's end to end adoption journey, building comprehensive value delivery plans.
- Establish and run governance cadence including operational syncs, steering forums, and quarterly business reviews.
- Serve as the primary point of contact and trusted advisor, cultivating strategic relationships with executives.
- Define, track, and realize customer value by monitoring KPIs, ROI, savings, productivity gains.
- Drive adoption acceleration through workshops, enablement sessions, automation days, and consumption reviews.
- Monitor consumption metrics and proactively prevent under consumption or over consumption.
- Identify early warning signals and build mitigation plans to resolve issues.
- Collaborate with cross functional teams including AI specialists, product, support, and services.
- Stay current on industry trends and emerging technologies to share insights that drive customer innovation.
What You'll Bring To The Team
- Extensive experience in customer success roles with proven track record of driving customer satisfaction, adoption, and retention.
- Experience in a high growth technology company, preferably in SaaS, automation, AI, or RPA space.
- Strong leadership and team building skills with ability to inspire cross functional teams without direct ownership.
- Excellent communication and interpersonal skills with executive presence.
- Data driven mindset with ability to use data to make informed decisions and drive results.
- Strategic thinking paired with bias to act in ambiguous customer situations.
- Operational discipline and ability to manage multiple workstreams simultaneously.
- Bachelor's degree in business, technology, or related field (MBA preferred).
- Fluency in English.
Additional Information
- Many of our roles allow for flexibility in when and where work gets done.
- Applications are assessed on a rolling basis with no fixed deadline.
- UiPath provides reasonable accommodations for candidates on request.
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